Customer Care Coordinator

Wheatstone Solutions; Northampton; Hybrid; GBP 31,000; Full time

Job summary

A prominent house building firm based in Northampton is looking for a Customer Care Coordinator to provide excellent post-sale customer service. The ideal candidate will have a strong background in customer service within the housing sector and a proactive approach to resolving issues. This is a permanent position with a salary of £31,000, offering a hybrid working model with Monday to Friday hours.

Qualifications

• Experience in customer service within the House Building or Residential Construction industry is essential.
• Strong communication skills are required.
• Attention to detail is crucial.

Responsibilities

• Deliver excellent customer care service post-sale.
• Discuss and understand defects in properties to appoint relevant trades.
• Support and advise sub-contractors.
• Coordinate with Site or Construction teams for accurate responses to customer queries.
• Take ownership of homes and ensure timely work completion.

Skills

Customer Service experience

Excellent communication skills

Attention to detail

Job description

Customer Care Coordinator - £31,000 - Northampton - Permanent

A new permanent opportunity has arisen for a Customer Care Coordinator to join our client, a 5* House Builder, based in the Northampton area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

The hours for this role are Monday to Friday, 8:30 - 5pm with 1 day working from home.

The Role

• Reporting to the Head of department and Customer Care Managers you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
• Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
• Provide support and advice to sub-contractors.
• Speak with Site or Constructions teams as necessary to ensure customers' queries are answered accurately, efficiently and consistently.
• Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.

Key Skills

• Customer Service experience within the House Building / New Homes, Housing or Residential Construction industry is a must.
• Excellent communication skills
• Excellent attention to detail

For more information please apply below or contact Chris Ellis at Wheatstone Solutions