Customer Care Coordinator

Cityscape Recruitment; Guildford; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading housebuilder based in Guildford is seeking a Customer Care Coordinator to be the first point of contact for homeowners post-completion. Your role involves managing customer care queries, liaising with site teams and contractors, and ensuring timely resolutions. The ideal candidate will have previous experience in a similar role and possess excellent communication skills. This position offers a competitive salary up to £34k plus bonus and benefits, with a hybrid working model.

Benefits

Bonus

Additional company benefits

Qualifications

• Previous experience in a customer care or coordination role with a developer.
• Strong organisational and administrative skills.
• Excellent written and verbal communication.

Responsibilities

• Log, track, and manage customer care queries and defects via CRM systems.
• Liaise with homeowners, contractors, and internal teams.
• Provide timely updates to customers.

Skills

Organisational skills

Verbal communication

Written communication

CRM systems experience

Solutions-focused approach

Job description

Customer Care Coordinator

Guildford

Up to £34k plus bonus and benefits

Hybrid Working

About the company

Our client have been established as a housebuilder for over 60 years and currently have regional office bases throughout the UK. They are recognised as the highest quality major national housebuilder, having been awarded an exclusive ‘5 Star Housebuilder Award’ by the Homebuilders Federation. Projects to date range vastly in terms of specification and construction technique dependant on the location of the regional office. Major projects include multi-unit RC frame structures in Central London as well as town and village regeneration and low rise traditional build housing.

About the opportunity

As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.

Key Responsibilities

• Log, track, and manage customer care queries and defects via CRM systems
• Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
• Provide timely updates to customers and maintain clear, professional communication
• Ensure all remedial works are carried out within agreed timeframes
• Support the Customer Care Manager with reports, documentation, and homeowner feedback
• Maintain accurate records and help drive continuous improvement in service delivery

Benefits and rewards

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £34k DOE. In addition to the basic salary there will be further company benefits including bonus and further company benefits.

Requirements

• Previous experience in a customer care or coordination role with a developer
• Strong organisational and administrative skills
• Excellent written and verbal communication
• Empathetic, professional, and solutions-focused approach
• Ability to juggle multiple tasks and remain calm under pressure
• IT literate with experience using CRM systems or similar