Customer Care Coordinator

Elite Personnel Services Ltd; Cleckheaton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer service firm in Cleckheaton is seeking a dedicated individual to provide customer care support and assist with administrative tasks. Responsibilities include logging customer communications, booking appointments, managing repairs, and sourcing materials. Ideal candidates should possess strong organisational skills and excellent communication abilities. This role offers a friendly working environment with flexible hours from Monday to Friday.

Benefits

Friendly working environment

Free parking

Qualifications

• Strong administration and organisational skills.
• Excellent communication skills at all levels.
• Proficiency in MS Office.
• Ability to multi-task effectively.
• First class attention to detail.

Responsibilities

• Provide effective customer care support to the team.
• Log and handle customer communications professionally.
• Manage customer expectations and adhere to policies.
• Book appointments and organise repairs.
• Source and purchase materials.
• Conduct customer satisfaction calls.
• Liaise with site and sales teams for customer queries.
• Maintain weekly reports.
• Handle invoice processing and general admin duties.

Skills

Strong administration and organisational skills

Excellent interpersonal and communication skills

Knowledge of MS Office

Ability to multi-task

Attention to detail

Job description

Are you passionate about customer service? Do you have strong administration and organisational skills? Are you currently seeking a new permanent job? Is Cleckheaton, West Yorkshire convenient for you? If so, this could be the perfect job for you!

Responsibilities

• Providing effective Customer Care support to the Customer Care Team
• Ensuring all communications from customers are logged and handled professionally and courteously
• Managing customer expectations, adhering to Customer Care policies and procedures
• Booking appointments and organising repairs
• Sourcing and purchasing materials
• Carrying out customer satisfaction calls
• Liaising with Site and Sales Teams to ensure customer queries are answered
• Maintaining weekly reports
• Invoice processing, PPE ordering and general admin duties to meet business needs as and when required

Qualifications

• Strong administration and organisational skills
• Excellent interpersonal and communication skills, able to effectively communicate at all levels
• Knowledge of MS Office
• The ability to multi-task and work well individually and as part of a team
• First class attention to detail

In return, our client offers an incredibly friendly working environment and free parking!

Working hours are 37.5 per week, being flexible between 08:30 and 17:30 Monday to Friday.

This role is to start as soon as possible, so if you are interested, please call Deborah IMMEDIATELY on 01274 865878 to discuss further.

Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work‑seekers for permanent positions, and as an Employment Business in the case of work‑seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.