Customer Care & Collections Specialist

Davies Resourcing; Portsmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic client company in Portsmouth is seeking a Customer Care Agent to deliver outstanding customer service. In this role, you will manage inbound and outbound calls, resolving queries and managing payment arrangements for customers in financial difficulty. The ideal candidate will possess excellent communication skills, prior experience in customer service, and a strong ability to maintain detailed records and achieve performance targets. This position offers a vital opportunity to contribute to customer success in a supportive environment.

Qualifications

• Experience in a customer service or collections environment preferred.
• Understanding of CCA, SOGA, and FCA regulations is desirable.

Responsibilities

• Deliver accurate and professional customer service across all interactions.
• Handle inbound and outbound calls, including queries and complaints.
• Manage payment arrangements and customer expectations.

Skills

Excellent verbal and written communication skills

Computer literacy

Problem-solving skills

Ability to work under pressure

Flexible approach

Job description

A dynamic client company in Portsmouth is seeking a Customer Care Agent to deliver outstanding customer service. In this role, you will manage inbound and outbound calls, resolving queries and managing payment arrangements for customers in financial difficulty. The ideal candidate will possess excellent communication skills, prior experience in customer service, and a strong ability to maintain detailed records and achieve performance targets. This position offers a vital opportunity to contribute to customer success in a supportive environment.