Customer Care & Collections Specialist

Davies Group; Croft; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading specialist automotive finance lender is seeking a Customer Care Agent to provide exceptional service and support. You will handle customer inquiries, manage arrears, and ensure compliance with regulations. Ideal candidates have strong communication skills and experience in customer service. Join a dynamic team offering opportunities for professional growth and a competitive benefits package.

Benefits

Opportunities for professional development

Competitive salary and benefits package

Qualifications

• Previous experience in customer service or collections environment.
• Flexible, proactive, and committed to continuous improvement.

Responsibilities

• Provide accurate, professional, and empathetic customer service.
• Handle inbound and outbound calls for queries, complaints, and payments.
• Manage arrears and repossessions on Hire Purchase agreements.

Skills

Strong verbal and written communication skills

Confident with technology

Problem-solving ability

Job description

A leading specialist automotive finance lender is seeking a Customer Care Agent to provide exceptional service and support. You will handle customer inquiries, manage arrears, and ensure compliance with regulations. Ideal candidates have strong communication skills and experience in customer service. Join a dynamic team offering opportunities for professional growth and a competitive benefits package.