Customer Care Co-ordinator- Northampton

Maitland Selwyn; Hinckley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading new homes developer in Northampton is looking for a Customer Care Co-ordinator to join their vibrant team. This role involves being the first point of contact for customers, managing inquiries, and ensuring exceptional service. Ideal candidates will have proven customer service experience, strong organisational skills, and the ability to multitask effectively. The position offers a competitive salary and generous benefits including 33 days holiday, enhanced family policies, and employee discounts.

Benefits

Competitive salary

33 days holiday

Enhanced Family Policies

Generous Pension Scheme

Office & Retail Discounts

Wellbeing initiatives

Life Assurance – 6x basic salary

Employee discounts on homes and Triumph Motorcycles

Qualifications

• Proven customer service experience in an office environment.
• Strong organisational and IT skills, with CRM experience.
• Excellent verbal and written communication skills.
• Ability to multitask effectively with strong time management.
• Patient, empathetic, and adaptable approach to customer interactions.

Responsibilities

• Act as the first point of contact for customers, handling incoming calls, emails, and post.
• Resolve complaints quickly and efficiently, escalating when required.
• Coordinate Customer Care Technicians and subcontractors to complete works.
• Schedule appointments and manage diaries to ensure customer satisfaction.
• Maintain accurate records and ensure cost management is controlled.
• Highlight recurring issues to the Customer Care Manager.
• Process 5–7 Month Purchaser Reports in line with Your New Home Guide.
• Ensure compliance with all Health & Safety standards.

Skills

Customer service experience

Organisational skills

IT skills

Communication skills

Time management

Empathy

Education

GCSE standard including English and Maths

Tools

CRM systems

Job description

Customer Care Co-ordinator – New Home Development (Northampton)
Location: Northampton
Company: Maitland Selwyn (on behalf of a leading new homes developer)

Are you passionate about delivering outstanding customer service and creating a positive experience for homeowners? We’re looking for a Customer Care Co-ordinator to join our client’s busy and vibrant team in Northampton.

As the central point of contact within the Customer Care department, you’ll ensure every purchaser’s needs are met with care, efficiency, and professionalism. With your strong communication skills and patient, proactive approach, you’ll manage all day-to-day customer contact and help ensure that every homeowner receives an exceptional post-purchase experience.

Our client is as ambitious and supportive as you are. They’ll encourage your growth, offering fantastic opportunities for career development alongside an excellent benefits package.

Key Responsibilities

• Act as the first point of contact for customers, handling incoming calls, emails, and post.
• Validate complaints, resolve issues quickly and efficiently, and escalate where required.
• Coordinate Customer Care Technicians, suppliers, and subcontractors to complete works.
• Schedule appointments, manage diaries, and ensure all work meets customer satisfaction.
• Maintain accurate records using Sitestream and ensure cost management is controlled.
• Highlight recurring issues to the Customer Care Manager or Head of Customer Care.
• Support with the Social Housing Defect Reporting Process where required.
• Process 5–7 Month Purchaser Reports in line with Your New Home Guide.
• Attend meetings and uphold all company policies and procedures.
• Ensure compliance with all Health & Safety standards, including Covid-19 measures.

Essential Skills & Attributes

• Proven customer service experience in an office environment.
• Strong organisational and IT skills, with experience using CRM systems.
• Excellent communication skills, both verbal and written.
• Ability to multitask effectively with strong time management.
• Educated to GCSE standard (or equivalent) including English and Maths.
• A patient, empathetic, and adaptable approach to customer interactions.

Company Benefits

• Competitive salary
• 33 days holiday (including bank holidays) plus Holiday Buy & Carry Over options
• Enhanced Family Policies
• Generous Pension Scheme
• Microsoft Office & High Street Retail Discounts
• Wellbeing initiatives
• Life Assurance – 6x basic salary
• Employee discounts on homes, selected building materials, and Triumph Motorcycles Ltd

Start a bright future with us – together, we’ll achieve amazing things.

For more information or to apply, please contact:
Cheryl O’Hara, Regional Manager – West Midlands
📞 07597 571520 | ☎️ 01527 432011
📧 [e-mail]