Customer Care Co-Ordinator - New Build Housing

Approach Personnel Ltd; Studley CP; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading housing developer in the United Kingdom is seeking an experienced Customer Care Co-ordinator to manage customer communications and complaints. The ideal candidate will have a strong background in customer service, particularly within the new build housing sector. This permanent role offers a competitive salary and growth opportunities.

Benefits

Basic salary up to £28,000 (D.O.E)

Generous annual leave

Bonus potential

Potential for career growth

Qualifications

• Experience in customer services, ideally in the new build housing sector.
• Ability to provide concise and accurate reports.
• Confident verbal and written communication skills.
• Proficient with computer applications, especially Word and Excel.

Responsibilities

• Manage communication and administration for Customer Care.
• Efficiently resolve validated complaints.
• Coordinate appointments for Customer Care Technicians.
• Update defect records accurately.
• Follow up with trades for updates.
• Create Homeowner Guides for developments.

Skills

Customer service experience

Concise reporting skills

Confident communication

Good computer skills (Word and Excel)

Job description

Are you an experienced customer service professional with a background in New Build Housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Warwickshire office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What's in it for you?

• Basic salary of up to £28,000 (D.O.E)
• Generous annual leave entitlement + bank holidays
• Bonus potential
• Potenail future career growth

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Word and Excel)

Key Responsibilities

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

IF THIS IS YOU, WHY NOT APPLY NOW