Customer Care Co-ordinator

KIEM-TV; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A family-run business in Exeter seeks a Customer Care Co-ordinator to serve as the central point of contact in customer care. You will handle customer inquiries, validate complaints, and coordinate solutions with a focus on customer satisfaction. Strong communication skills and prior experience in customer service are essential. Join our team for a rewarding role with opportunities for growth and excellent benefits.

Benefits

Scottish Widows Pension Scheme

25 days holiday plus bank holidays

Group Staff Discount at Triumph Motorcycles ltd.

Competitive discount on homes

Qualifications

• Strong communication skills with a patient approach.
• Excellent organisational and IT skills.
• Proven customer service experience.

Responsibilities

• Dealing with incoming calls, post and emails.
• Validating complaints and resolving problems efficiently.
• Co-ordinating Customer Care Technicians and suppliers.
• Updating and maintaining records using Sitestream.

Skills

Customer service experience in an office environment

Experience in CRM software

Good verbal and written communication skills

Ability to multi-task

Education

GCSE Standard (or equivalent) including English and Maths

Job description

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Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers needs. With your strong communication skills and patient approach, you’ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, we’ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things.

We are recruiting for a Customer Care Co-ordinator to be based in our Exeter Regional Office, in Exeter, Devon. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is as positive as possible, then the sky’s the limit.

MAIN DUTIES

• Dealing with incoming calls, post and emails relating to Customer Care.
• Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
• Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
• Checking and ensuring work has been carried out to the purchasers satisfaction.
• Updating and maintaining records using Sitestream.
• Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
• Categorising works successfully, ensuring management of costs are minimised.
• Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
• Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.

Essential Skills / Attributes

• Customer service experience within an office environment.
• Experience in the use of CRM software
• Educated to GCSE Standard (or equivalent) including English and Maths.
• Good verbal and written communication skills.
• Ability to multi-task with good time management.

Company Benefits

• Scottish Widows Pension Scheme
• 25 days holiday, plus bank holidays
• Group Staff Discount at Triumph Motorcycles ltd.
• Competitive discount on our homes (dependent upon the property and location)

So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.