Customer Care Champion (Fixed Term Contract 12 months)

OTIS LIMITED; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global elevator company in Leicester is seeking a Sales Support Coordinator. The role involves producing purchase orders, answering inquiries from engineers, and managing procurement processes. The candidate should have strong communication skills and the ability to prioritize tasks effectively. This position offers a fixed-term contract with opportunities for growth and career development.

Benefits

Intensive training in technology and processes

Opportunities for career growth

Employee Scholar Programme for degrees or certifications

Local benefits and incentives

Qualifications

• Strong communication skills for answering inquiries.
• Ability to prioritize workloads based on urgency and impact.
• Experience with procurement processes preferred.

Responsibilities

• Produce purchase orders in line with company procedures.
• Answer telephone inquiries from engineers.
• Keep vendor parts listing up to date.

Job description

Position Overview

Fully support a number of sales Business units with the realisation of raising all purchase orders for the supply of all materials, and instruction to sub‑contractors for the successful service break‑down repair and maintenance of all lift and escalator units on the service portfolio. Work is completed via requests from internal customers, from various input sources, and is processed in line with the company purchasing policies. The role is heavily reactive to customer requests and requires proactive prioritisation of workloads.

Responsibilities

• Produce all purchase orders using the Otis business systems for supply of parts or site works upon request by engineers or the field manager in accordance with the company’s purchasing policies and procedures.
• Answer all telephone enquiries from engineers.
• Enter and update the purchase requisition system with all relevant data.
• Obtain authorisation from the relevant repair or field manager for payment of relevant invoices.
• Keep the listing for the procurement of vendor parts up to date, ensuring the most efficient and cost‑effective service is used.
• Communicate with all relevant parties regarding the location and movement of parts.
• Source pricing, part numbers and lead‑times from outside suppliers.
• Provide coverage for holiday and sickness within the department when required.
• Prioritise workloads based on urgency, type of request, impact and cost to customer and Otis.

Background and Culture

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry’s largest service portfolio. Our products can be seen in landmarks such as the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers. We are 69 000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians. We are committed to diversity, innovation and a resilient business model.

Benefits

You will receive a fixed‑term 12‑month employment contract with the world market leader in a crisis‑proof industry. We offer remuneration in accordance with local standards plus local benefits such as vacation and incentives. We will train you intensively in technology, processes and soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role and build a career at Otis. We provide opportunities, training and resources that build leadership and capabilities across Sales, Field, Engineering and Major Projects, and our Employee Scholar Programme supports colleagues seeking degrees or certifications. Today, our focus is on people: we put passengers, customers and colleagues at the centre of everything we do and are guided by the Three Absolutes of Safety, Ethics and Quality. Learn more about our environmental, social and governance practices on our ESG page. Become a part of the Otis team and help us #Buildwhatsnext!