Customer Care Champion - Dispatcher (Fixed Term Contract 6 months)

Otis Elevator Co.; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global elevator company is seeking a Customer Care Champion to work in the Dispatch team in Leicester. You will dispatch work orders, liaise with customers, and manage CRM updates. The ideal candidate will possess excellent communication skills and a customer-centric mindset. This role offers stability in a crisis-proof industry and operates during the hours of 8am-4pm.

Benefits

Long-term employment contract

Remuneration in accordance with local standards

Responsibilities

• Dispatch work orders to technicians after verifying issues remotely.
• Liaise with customers as needed.
• Manage availability to receive technician and customer calls.
• Ensure the CRM is up to date.

Skills

Excellent language, listening and communication skills

Customer‑centric mindset

Resilience

Confidence in using multiple systems

Job description

Customer Care Champion – Dispatcher

Otis is growing and we are recruiting a Customer Care Champion working within our Dispatch team, based in Leicester. The hours of work will be 8am-4pm.

On a typical day you will:

• Dispatch Work Orders to the correct technician after verifying the issue remotely and ensuring a prompt response time
• Liaise with customers when needed
• Manage your availability to receive technician and customer calls
• Ensure the CRM is up to date

What You Will Need to be Successful:

• Excellent language, listening and communication skills
• Customer‑centric mindset, taking ownership of customers issues and showing empathy
• Resilience in handling stressful situations and ability to solve problems
• Confidence in using multiple systems

Benefits:

• You will receive a long‑term employment contract with the world market leader in a crisis‑proof industry.
• We offer remuneration in accordance with local standards.

Apply today to join us and build what’s next!

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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