Customer Care Champion - Dispatcher (Fixed Term Contract 12 months)

OTIS LIMITED; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global company in the elevator industry is looking for a Customer Care Champion in Leicester. The role involves dispatching technicians, managing customer interactions, and maintaining the CRM. Candidates should possess strong communication skills, a customer-centric mindset, and resilience. The position offers training and opportunities for career advancement in a stable industry.

Benefits

Long-term employment contract

Compliance with local remuneration standards

Intensive training in technology and processes

Career growth opportunities

Qualifications

• Strong communication and listening skills are essential.
• Must demonstrate a customer-centric approach and ownership of issues.
• Ability to remain calm in stressful circumstances is important.
• Proficiency in using various systems and software.

Responsibilities

• Dispatch Work Orders to the appropriate technician after remote verification.
• Liaise with customers as necessary.
• Manage availability for technician and customer calls.
• Maintain an updated CRM system.

Skills

Excellent language skills

Customer-centric mindset

Resilience in stressful situations

Confidence in using multiple systems

Job description

Otis is growing and we are recruiting a Customer Care Champion working within our Dispatch team, based in Leicester. The hours of work will be 8am-4pm. Acting as the primary interface between our internal and external customers you will be dispatching technicians appropriately according to Work Orders

Responsibilities

• Dispatch Work Orders to the correct technician after verifying the issue remotely and ensuring a prompt response time
• Liaise with customers when needed
• Manage your availability to receive technician and customer calls
• Ensure the CRM is up to date

Qualifications

• Excellent language, listening and communication skills
• Customer‑centric mindset, taking ownership of customers issues and showing empathy
• Resilience in handling stressful situations and ability to solve problems
• Confidence in using multiple systems

Benefits

• You will receive a long‑term employment contract with the world market leader in a crisis‑proof industry.
• We offer you remuneration in accordance with local standards.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what's next!