Customer Care Champion – 5★ Homebuyer Experience

Elvet Recruitment; Penrith; On-site; GBP 20,000 - 30,000; Full time

Job summary

A recruitment agency in the UK seeks a Customer Care Advisor to deliver a 5* customer experience in the Cumbria region. This permanent role involves managing customer complaints, supporting regional teams, and ensuring compliance with service standards. The ideal candidate will possess excellent communication skills, IT literacy, and experience in customer service, preferably in property or construction. Competitive benefits include 26 days annual leave, private medical insurance, and career development opportunities.

Benefits

26 days annual leave plus bank holidays

Discretionary bonus scheme

Holiday buy-back scheme

Company pension

Private medical insurance

Health and wellbeing support

Life assurance

Employee share purchase plan

High street and retail discounts

Clear routes for career progression and development

Qualifications

• Experience in a customer service role, ideally within the property or construction sector.
• Understanding of the financial implications of building methods and sequences is advantageous.
• Knowledge of the New Homes Quality Code and customer service best practices is desirable.

Responsibilities

• Champion the customer journey to support the client's drive for 5* customer service.
• Manage and administer regional customer complaints efficiently.
• Answer inbound customer calls and ensure enquiries are responded to within agreed SLA timescales.
• Promote a proactive, high-quality customer service culture across the region.

Skills

Customer relationship management skills

Strong written and verbal communication skills

IT literacy (Microsoft Office)

Teamworking and interpersonal skills

Job description

A recruitment agency in the UK seeks a Customer Care Advisor to deliver a 5* customer experience in the Cumbria region. This permanent role involves managing customer complaints, supporting regional teams, and ensuring compliance with service standards. The ideal candidate will possess excellent communication skills, IT literacy, and experience in customer service, preferably in property or construction. Competitive benefits include 26 days annual leave, private medical insurance, and career development opportunities.