Customer Care & Billing Specialist

Search Consultancy; City of Edinburgh; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Admin in Edinburgh to start in January 2026. This role involves supporting customers with billing queries, managing data accurately, and ensuring compliance. Ideal candidates should possess a strong customer service mindset, excellent attention to detail, and the ability to communicate clearly. Join a supportive team environment with varied responsibilities and opportunities for growth in customer operations and administration.

Qualifications

• Enjoy helping people and providing excellent customer service.
• Attention to detail with confidence in managing numbers.
• Clear communication skills, both written and verbal.

Responsibilities

• Support customers with billing queries and meter readings.
• Manage amendments and ensure billing accuracy.
• Handle customer queries through various communication channels.
• Update customer accounts and manage workload effectively.

Skills

Customer service mindset

Attention to detail

Communication skills

Task management

Confidence with systems

Positive attitude

Job description

A leading recruitment agency is looking for a Customer Service Admin in Edinburgh to start in January 2026. This role involves supporting customers with billing queries, managing data accurately, and ensuring compliance. Ideal candidates should possess a strong customer service mindset, excellent attention to detail, and the ability to communicate clearly. Join a supportive team environment with varied responsibilities and opportunities for growth in customer operations and administration.