Customer Care Associate

ASTRID & MIYU; City Of London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading jewellery brand in London is seeking a Customer Care Associate to provide an exceptional customer experience. In this hybrid role, you will connect with customers, solve queries, and collaborate with the Operations team. Ideal candidates should have previous customer service experience and excellent interpersonal skills. This part-time position offers a competitive salary of £13.85 plus commission.

Qualifications

• Previous customer service experience in a retail, office or hospitality setting.
• Values resonate deeply on a personal level.
• Ability to take initiative.

Responsibilities

• Be the first point of contact for customer queries.
• Liaise proactively with Operations team to resolve issues.
• Deliver exceptional customer service at every opportunity.
• Build relationships with the A&M community and other teams.
• Look for ways to elevate your work.
• Create a best-in-class customer experience.

Skills

Customer service experience

Excellent interpersonal skills

Friendly and communicative

Adaptable and flexible

Job description

About A&M

The A&M Mission: We're more than just a jewellery brand, we're on a mission to revolutionise the jewellery experience.

Our Values & Culture: At A&M, our values aren't just words - they're the heartbeat of how we show up, every single day.

Grow Together. Celebrate Each Other. Break All Boundaries.

We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another's wins and show up with support when it counts – because when one of us grows, we all do. If you're inspired by collaboration, driven by curiosity, and energised by celebrating others, you'll thrive here at A&M.

Location & Hours

Location: London, Hybrid (minimum 1 day a week in the office)

Hours: 27 hours per week (part‑time)

Salary & Benefits

£13.85 + commission.

Commitment

Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team.

Role Overview

The Customer Care Associate Mission: To deliver an exceptional and personalised customer experience, eager to help and solve any queries, always going the extra mile. You'll build real connections with our global community, striving to provide a standout and seamless customer experience every time.

Responsibilities

• Helping our customers by being the first point of contact for any queries and questions.
• Taking a proactive approach when liaising with our Operations team and external partners to resolve delivery, tracking and return queries.
• You thrive in delivering exceptional customer service at every opportunity.
• Building relationships with our A&M community, as well as other teams across Office departments and Retail stores.
• Going above and beyond, always looking for a way to elevate your work.
• A real passion for creating a best‑in‑class customer experience, ensuring our community feels heard and valued.

Qualifications

• Previous customer service experience in a retail, office or hospitality setting.
• Our values resonate with you deeply on a personal level.
• Adaptable, flexible in mindset and the ability to take initiative.
• Friendly and helpful in nature, you enjoy communicating, with excellent interpersonal skills.

Interview Process & Candidate Experience

1. Life Story & Values – a 30‑minute video call with our Talent Team where we get to know each other better and explore your alignment with our three core values.
2. Experience Interview – a slightly longer video call where you meet your manager to discuss your skill‑set and experience for the role.
3. Final Interview – 1 hour in‑person task interview to complete and present.

Feedback

We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth.