Customer Care Associate

GN Group; Bicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology firm in Bicester is looking for a Customer Care Associate to manage customer orders and support the Customer Care team. You will ensure accurate order processing, respond to inquiries, and collaborate with various teams for seamless customer experiences. Ideal candidates have strong communication skills and attention to detail. This role comes with a 6-month fixed-term contract, with potential for extension.

Qualifications

• Previous experience in customer service or administration.
• Highly developed communication skills both written and verbal.
• High attentiveness to detail and data accuracy.

Responsibilities

• Accurately enter customer orders into the system.
• Respond to customer inquiries with timely updates.
• Monitor orders to ensure smooth fulfillment and delivery.
• Collaborate with Sales and Supply Chain teams.

Skills

Customer service experience

Communication skills

Attention to detail

Organizational skills

Team-oriented mindset

Job description

What you’ll do

In the role of Customer Care Associate for GN Hearing, you’ll play a key role in ensuring our customers — audiologists, hearing care professionals, and distributors — receive a seamless experience.

As a Customer Care Associate, you’ll be responsible for processing customer orders, ensuring accuracy, and maintaining smooth coordination between teams to guarantee on-time deliveries. Every day, you’ll help ensure our customers feel confident and supported.

The Team you'll be a part of

As part of the Customer Care team in Bicester, you'll work alongside a team of 12 diverse individuals who together aim to cultivate a supportive, positive culture and cohesive working relationships, making this an environment to share ideas and grow professionally.

We approach problem-solving with a ‘glass half full’ attitude. We thrive on our own, yet we appreciate that collaboration often leads to better solutions. Our leaders encourage, our teams work closely together, and we value the strength of collaboration at all levels of our organization.

This role will be on a fixed-term contract of 6 months; however, there may be the possibility to extend the contract or enter into a full-time role after.

Your contribution is appreciated, and you will:

• Accurately enter customer orders into our system and ensuring all details are correct.
• Respond to customer inquiries and provide timely, helpful updates.
• Monitor orders from start to finish to ensure smooth fulfillment and on-time delivery.
• Collaborate closely with our Sales, Supply Chain, and Customer Service teams across Europe.
• Resolve order issues — such as changes, cancellations, or discrepancies — quickly and professionally.
• Maintain accurate records and documentation in Salesforce CRM.
• Prepare, ship, and scan customer-related materials.
• Support our quality and productivity targets through precision and teamwork.

To thrive in the role, we imagine that you:

• Have previous experience in customer service, order processing, or administration.
• Possess highly developed skills in communication, both written and verbal.
• Have a high degree of attentiveness to detail and data accuracy.
• Solid organizational and time-management skills.
• Capable of handling challenging situations while meeting deadlines effectively.
• A collaborative, team-oriented mindset.

We encourage you to apply

Even if you do not possess every skill listed above, we welcome your application along with your portfolio if you believe you have relevant transferable skills. We highly value a mindset, motivation, and interest that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

How to apply?

Use the ‘APPLY’ link no later than November 9th. Applications are assessed continuously, so don’t wait to send yours.

On a time crunch?

Feel free to only submit your up-to-date CV, including a few sentences outlining your motivation for applying – quick and easy.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process. If you have any special requirements for the interview, please notify the Hiring Manager upon accepting the interview invitation.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We empower individuals with hearing loss to overcome real-life challenges, enhance communication and collaboration within businesses, and deliver exceptional experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.

#LI-GNGroup