Customer Care Assistant

McDonald’s; Uckfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food chain in Uckfield is seeking a Customer Care Assistant to interact with customers, assist families with orders, and maintain a welcoming atmosphere. You will work in a high-energy environment, ensuring cleanliness and customer satisfaction. Preferred candidates will have experience in customer service. The position offers competitive benefits, including holiday pay and employee discounts.

Benefits

Holiday pay

Service awards

Meal allowance

Employee discounts from top brands

Premium shift allowances

Qualifications

• Ability to interact with customers in a lively environment.
• Experience in customer service or similar roles is preferred.

Responsibilities

• Interact with customers in the lobby area; maintain a clean, energetic environment.
• Assist families with orders and explain promotions, the My McDonalds App, and discount opportunities.
• Coach customers in using kiosks and discuss promotions.
• Ensure high standards of cleanliness and provide a welcoming atmosphere.
• Maintain positive communication with customers and inform the manager of satisfaction levels.

Skills

Customer interaction

Maintaining cleanliness

Teamwork

Communication skills

Job description

Overview

Our Customer Care Assistants work at the forefront of our stores, interacting with customers in the lobby area, keeping it clean, fun and energetic. You will help families with their orders, support with the kiosks and tills, speak about promotions and the My McDonalds App, and communicate how to access discounts by providing feedback. You will be part of a fast-moving, high-energy environment where friendly, welcoming, courteous and helpful behavior comes naturally, and you’ll work well as part of a team.

McDonald’s is a globally recognised brand with core values including Serve, Inclusion, Integrity, Community and Family. We are committed to fostering a safe, respectful and inclusive workplace and to providing quality jobs and opportunities for all.

As a Customer Care Assistant, you are the face of your restaurant. You will deal with customers and help ensure everything runs smoothly in customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers’ specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

Responsibilities

• Interact with customers in the lobby area; maintain a clean, energetic environment.
• Assist families with orders and explain promotions, the My McDonalds App, and discount opportunities.
• Coach customers in using kiosks and at till points; discuss promotions and collect feedback to enhance the visit experience.
• Ensure high standards of cleanliness and help create a welcoming atmosphere.
• Maintain positive communication with customers and inform the manager of customer satisfaction levels.

What we offer / Benefits

• Holiday pay
• Service awards
• Meal allowance
• Employee discounts from top brands
• Premium shift allowances for overnight work
• Above the national minimum wage for all team members
• Additional benefits including holiday and sick pay and retailer discounts

Interview & Eligibility

The interview process typically includes questions around values and attitudes to assess fit for customer and colleague experience. If you are unable to attend scheduled interview slots, Olivia can help rearrange to find a suitable date. Note: before employment, you must verify your eligibility to work in the UK & Ireland with acceptable documents such as a valid passport or UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents are accepted.