Customer Care Assistant

McDonald’s; Morecambe; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading fast-food chain in Morecambe seeks enthusiastic Crew Members to provide friendly service and maintain high hygiene standards. Join a supportive team that values your well-being, offers flexible scheduling, and provides opportunities for career advancement. Ideal candidates will possess effective communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Benefits

Holiday pay

Meal allowance

Employee discounts

Qualifications

• Must demonstrate friendly, welcoming, and helpful behaviour.
• Ability to listen attentively and communicate verbally face-to-face.
• Willingness to connect with customers with a genuine smile.

Responsibilities

• Prepare food and serve customers efficiently.
• Deliver high standards of quality, service, and cleanliness.
• Follow safety, security, and food hygiene procedures.

Skills

Effective communication skills

Positive attitude

Ability to maintain high energy levels

Job description

Overview

McDonald's supports employee wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. A friendly virtual assistant named Olivia is available 24/7 to help candidates navigate the application process, answer questions, arrange interviews, and provide timely updates.

Responsibilities

• Prepare food, serve on the till, and assist in the dining areas to meet customer needs.
• Consistently deliver the highest standards of quality, service, and cleanliness in the restaurant.
• Provide friendly, fast, and accurate service in line with training, company guidelines, and management direction.
• Complete tasks and activities while following workplace safety, security, and food hygiene procedures.
• Treat all customers and colleagues with courtesy and respect while working as a supportive team member.

Qualifications & Expectations

• Friendly, welcoming, courteous, and helpful behaviour.
• Effective communication skills, including attentive listening, face‑to‑face verbal communication, and eye contact.
• Ability to maintain high energy levels while working efficiently and productively.
• Positive attitude, enthusiasm, and genuine smile to connect with customers.

Employment Eligibility

To be employed, candidates must verify eligibility to work in the UK or Ireland. Acceptable documents include a valid passport or UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview Process

The interview is a vital part of the hiring process. It focuses on values, attitudes, teamwork experience, and how you have made a difference in a team setting. McDonald's looks for the right attitudes and behaviours to deliver a great customer and colleague experience.

Career Prospects

Employees often progress into roles with more responsibility. 9 out of 10 restaurant managers and 1 in 5 franchisees started as crew members. McDonald's offers award‑winning learning, nationally recognised qualifications, comprehensive benefits, flexible working arrangements, and a well‑proven career path.

Benefits & Pay

• Holiday pay, service awards, meal allowance, and employee discounts from over 1,600 retailers.
• Premium shift pay for overnight work (midnight to 5 am).
• Above‑national‑minimum wage for hourly workers.
• Holiday and sick pay.

Working Hours & Scheduling

Restaurants open 24/7 in most locations. Shifts are scheduled to suit employees while complying with working time legislation. Payment is typically every 2–4 weeks for hourly workers, and monthly for salaried employees.

Sustainability & Corporate Values

McDonald's is committed to sustainability, having launched its first net‑zero restaurant in 2021. Core values include Serve, Inclusion, Integrity, Community, and Family, guiding a safe, respectful, and inclusive workplace.