Customer Care Assistant

McDonald’s; Kingswood; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading fast food restaurant in the UK is seeking team members to provide outstanding customer service in a fast-paced environment. The ideal candidates will be over 18, have excellent communication skills, and be ready to work flexible hours. Benefits include holiday pay, employee discounts, and competitive wages.

Benefits

Holiday pay

Service awards

Meal allowance

Employee discounts

Shift flexibility

Qualifications

• Must be over 18 years old.
• Provide original documents proving right to work in the UK & Ireland.
• Ready to work irregular hours, including premium shifts and overnight shifts.

Responsibilities

• Provide outstanding customer experience through friendly, courteous service.
• Work efficiently and productively while maintaining high energy.
• Communicate effectively – attentive listening, face-to-face verbal communication and eye contact.

Skills

Customer service

Effective communication

Teamwork

Energy and efficiency

Job description

About the role

You will be working in our fast‑moving, high‑energy environment as a member of the McDonald’s team. We look for a genuine smile, the ability to connect with customers and make them feel valued, and friendly, welcoming, courteous and helpful behaviour. You will work well as part of a team and maintain high energy levels while working efficiently and productively.

Responsibilities

• Provide outstanding customer experience through friendly, courteous service.
• Work efficiently and productively while maintaining high energy.
• Communicate effectively – attentive listening, face‑to‑face verbal communication and eye contact.

Qualifications & requirements

• Must be over 18 years old.
• Provide original documents proving right to work in the UK & Ireland.
• Ready to work irregular hours, including premium shifts and overnight shifts (midnight‑5 am).

Benefits

• Holiday pay, service awards, meal allowance.
• Employee discounts at more than 1,600 retailers.
• Hourly paid workers earn above the national minimum wage.
• Shift flexibility – our restaurants are open 24 hrs a day and we aim to schedule most shifts to suit you.

Recruitment assistance

Olivia, our virtual assistant, is available 24/7 to help you navigate the application process, answer common questions and arrange interviews.

Legal & equal opportunity statements

We are an equal opportunity employer. We provide an inclusive, respectful workplace for all employees in line with UK and Irish law.