Customer Care Assistant

Blue Octopus Recruitment Limited; City Of London; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading housing provider in London is seeking a Customer Care Assistant to join their team. The role involves providing excellent front-line service to new homeowners and tenants, coordinating with various stakeholders to ensure customer satisfaction. Ideal candidates will have strong customer service skills, administrative experience, and a proactive mindset. Benefits include a generous holiday allowance, hybrid working options, and a strong commitment to diversity and inclusion.

Benefits

Excellent pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Support for learning and career development

Hybrid working options

Qualifications

• Proven administrative experience needed.
• Strong customer service skills and attention to detail are essential.
• A proactive mindset with a passion for customer experience is required.

Responsibilities

• Provide excellent customer service, managing the journey for new purchasers and tenants.
• Act as the first point of contact, resolving queries to improve customer satisfaction.
• Collaborate with internal teams and stakeholders to ensure smooth operations.

Skills

Strong customer service skills

Attention to detail

Proven administrative experience

Ability to coordinate with multiple stakeholders

Job description

Customer Care Assistant

Permanent

London Bridge

Up to £26,000

Hyde is looking for a Customer Care Assistant to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Customer Care Assistant at Hyde, you will work within the Product Quality Team to provide a professional, flexible, and customer-focused service. You will be the first point of contact for residents of newly built homes, ensuring their journey with Hyde is smooth, positive, and responsive to their needs.

Key Duties

• Provide an excellent customer-focused front-line service, managing the customer journey for new purchasers and tenants of newly built homes.
• Act as the first point of contact for residents, resolving queries, requests, and problems to improve overall customer satisfaction.
• Organise, schedule, and coordinate appointments with both internal and external stakeholders to ensure smooth operations.
• Collaborate with build contractors, Project Managers, Sales and Marketing Teams, and other Hyde departments to deliver high standards of service.
• Identify and report non-compliance or process failures in line with the Risk Management Framework, including Health & Safety, Data Protection, and statutory requirements.

Why Join Hyde?

Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Customer Care Assistant, we’re seeking someone who can bring:

• Proven administrative experience
• Strong customer service skills and attention to detail
• A proactive mindset and passion for delivering an exceptional customer experience
• The ability to coordinate effectively with multiple stakeholders and internal teams

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available
• Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.