Customer Care and Compliance Co-ordinator

Stoneacre Motor Group; Thorne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company in the United Kingdom seeks a Customer Care and Compliance Co-ordinator. In this role, you will ensure customer satisfaction through timely resolutions of enquiries and maintain compliance with company standards. The ideal candidate will have experience in customer service and excellent communication skills. The company offers a competitive salary and various employee benefits.

Benefits

Competitive salary

Flexible working patterns

Training and development programmes

Career progression opportunities

Workplace pension scheme

Long service reward

Employee discounts

Access to discounts on retailers and restaurants

Wellness programme

Free parking

Qualifications

• Previous experience in customer service or compliance within motor retail, finance, or regulated sector desired.
• Strong communication and interpersonal skills needed.
• Must be highly organized and detail-oriented.

Responsibilities

• Serve as first contact for customer care enquiries and complaints.
• Maintain records of customer interactions and outcomes.
• Support audits and ensure documentation is up to date.

Skills

Customer service experience

Strong communication skills

Attention to detail

Ability to handle sensitive issues

Proficiency in IT systems

Job description

About The Role

About The Role…

This is a key position at the heart of our operations, ensuring customers receive the highest levels of care while supporting compliance with regulatory and company standards. You will act as the link between our customers, sales, service, and management teams—making sure issues are resolved promptly and our processes remain robust and compliant.

Do we have your interest…?

Do we have your interest…?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• A flexible approach to working patterns
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as an Customer Care and Compliance Co‑ordinator

An average day as an Customer Care and Compliance Co-ordinator…

• Be the first point of contact for customer care enquiries, complaints, and feedback, ensuring timely and effective resolution.
• Maintain accurate records of customer interactions and outcomes.
• Support audits and reviews, ensuring processes and documentation are up to date.
• Prepare reports for management on customer care trends and compliance matters.
• Collaborate with sales and service teams to improve customer journeys and outcomes.

About You

About You…

• Previous experience in customer service or compliance within the motor retail, finance, or regulated sector is desirable.
• Strong communication and interpersonal skills, with the ability to handle sensitive issues professionally.
• Highly organised with strong attention to detail.
• Able to interpret and apply regulatory requirements in a practical business setting.
• Confident using IT systems and maintaining accurate records.
• A proactive team player with the ability to work independently.

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.