Customer Care Agent

NFP People Limited; England; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

A children's charity is seeking Customer Care Agents to join their team, offering both part-time and full-time positions. The successful candidates will provide exceptional customer service to supporters, particularly child sponsors. Responsibilities include maintaining supporter records and resolving queries. The role requires strong communication skills, empathy, and a commitment to the organisation's Christian values.

Benefits

Flexible working culture

Pension scheme with employer contributions

Generous holiday allowance

Free parking

Opportunities for faith-based gatherings

Qualifications

• Strong communicator, both on the phone and in writing.
• Remain calm and empathetic when handling challenging or emotional conversations.
• Enjoy speaking with people from all backgrounds.

Responsibilities

• Deliver high quality customer service to supporters.
• Maintain accurate supporter records in line with regulations.
• Resolve complaints effectively while maintaining supporter engagement.

Skills

Strong communication

Empathy

Teamwork

Job description

Customer Care Agent

We are looking for 2 proactive and enthusiastic Customer Care Agents (one part-time 3 days per week and 1 full-time 5 days per week) to join the exceptional Supporter Care team.

Position: Customer Care Agent

Location: Milton Keynes - Hybrid (2 days per week in MK office)

Hours: Part time and Full-time

Contract: x 1 Permanent - Full Time - 36.5 hours per week, x 1 Permanent - Part Time - 22.5 hours per week

Salary: £25,080 pro rata, per annum plus good range of benefits

Closing Date: November 5, 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified

Interview Date: Interviews: 11th November 2025

About the Role

This role delivers high quality customer service to supporters, and especially child sponsors. The successful candidate will use their excellent communication skills and proactivity to handle all support queries using all channels including telephone, email and post using the highest standards of customer service.

Key Responsibilities

• Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding.
• Effectively resolve complaints from supporters within agreed SLA's, in a way that maintains their support of the charity.
• Carry out outbound calls to supporters to encourage them to maintain and increase their support & Sponsorship. Ensuring retention KPI's are achieved and cancellations are minimised.

About You

• You are a strong communicator, both on the phone and in writing.
• You remain calm and empathetic when handling challenging or emotional conversations.
• You enjoy speaking with people from all backgrounds and building positive connections.
• You work well in a team and are motivated by shared goals.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Inspired by the Christian faith, the team serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.

Benefits

• A flexible and supportive working culture.
• Pension scheme (with employer contributions).
• Generous holiday allowance.
• Free parking (Milton Keynes office).
• Opportunities for faith-based gatherings, prayer, and devotionals.
• A welcoming, purpose-driven team who are passionate about making a difference.

About the Organisation

Join an international children's charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy the organisation has helped bring lasting change to millions of children, over more than 60 years. As a Christian charity, everything is motivated by faith as we strive to reflect God's unconditional love.

An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

We value diversity and aspire to reflect this in the workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.

Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client's Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may also have experience in areas such Customer Care, Customer Support, Customer Service, Customer Agent, Supporter Care, Supporter Engagement, Customer Liaison, Helpdesk, Helpdesk Agent. #INDNFP

An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.