Customer Care Advisor — Tissue Services (Flexible)

NHS Blood and Transplant; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading healthcare organization in Liverpool seeks a skilled administrator to support the Tissue Services team. This role involves overseeing the selection and dispatch of vital tissue products for hospitals nationwide. Candidates should possess strong customer service skills, proficiency in Microsoft Office, and a minimum of five GCSEs including Maths. The position offers flexible working opportunities, 27 days of annual leave, and a NHS pension scheme.

Benefits

27 days annual leave plus Bank Holidays

NHS pension scheme

Continuous learning opportunities

Qualifications

• Minimum of five GCSE's (including Maths) at Grade 'C' or equivalent standard.
• Qualified to A level standard in English or NVQ Level 3 in Customer Care or similar field.
• Demonstrate commitment to own Continued Professional Development (CPD).

Responsibilities

• Ensure efficient functioning of the Customer Services team.
• Manage order receipt and invoicing.
• Provide technical advice related to tissue products.
• Maintain the Customer Relationship Management (CRM) database.

Skills

Communication skills

Customer service skills

Organizational skills

Advanced keyboard skills

Proficiency in Microsoft Office

Education

Five GCSEs including Maths at Grade 'C'

A level standard in English or NVQ Level 3 in Customer Care

Tools

Microsoft Word

Microsoft Excel

Job description

A leading healthcare organization in Liverpool seeks a skilled administrator to support the Tissue Services team. This role involves overseeing the selection and dispatch of vital tissue products for hospitals nationwide. Candidates should possess strong customer service skills, proficiency in Microsoft Office, and a minimum of five GCSEs including Maths. The position offers flexible working opportunities, 27 days of annual leave, and a NHS pension scheme.