Customer Care Advisor - Temporary Contract - Remote and Office based available

WED2B LIMITED; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading bridalwear company seeks a Customer Care Representative to provide exceptional service to brides. Responsibilities include responding to phone calls, emails, and social media queries, ensuring timely responses and processing returns. The role offers a temporary contract at a competitive hourly rate, with additional benefits like employee discounts. This position requires flexibility in working hours and a strong desire to support customers throughout their journey.

Benefits

Employee discounts

Enhanced maternity and paternity leave

Volunteer time off

Qualifications

• Desire to provide exceptional service.
• Understanding of various social media platforms.
• Great written and verbal communication skills.

Responsibilities

• Answer phones, emails, live chats, and social media queries.
• Respond to queries within specified timescales.
• Access multiple social media accounts and internal databases.
• Process returns and refunds.

Skills

Exceptional service orientation

Social media proficiency

Strong communication skills

Flexibility in hours

Job description

Overview

This position can be located at our Central Office in Milton Keynes (MK13 8PE), or remotely from your own home.

About the Company

WED2B are the market leaders for designing and selling high quality, competitively priced designer bridalwear. We pride ourselves on providing a standard of service to our customers which is market leading.

About the Role

As part of our Customer Care Team, you will be pivotal in setting the tone for providing extraordinary levels of service to our brides, as their first point of contact either by phone, email or through social media.

Answering phone calls, emails, live chats and giving social responses to our brides, ensuring all queries are responded to within specified timescales. Accessing multiple social media accounts simultaneously and using internal databases to retrieve product or store information to accurately advise customers. Have an in depth understanding of our customer's in store or on-line journey to provide personal and detailed responses to our brides. Processing returns and refunds in accordance with established procedures.

Key Responsibilities

• Answer phone calls, emails, live chats and give social media responses.
• Respond to all queries within specified timescales.
• Access multiple social media accounts simultaneously and use internal databases to retrieve product or store information.
• Process returns and refunds in accordance with established procedures.

Key Qualifications

• Desire to provide an exceptional service to every query.
• Good understanding of social media including Facebook, Instagram, Tik Tok, Pinterest and Twitter.
• Great communication skills, both written and spoken.
• Training and ongoing support to make you successful in this role.
• Flexibility of working hours.

Benefits

• Employee discounts and benefits.
• Enhanced Maternity and Paternity, holiday exchange scheme, volunteer time off and refer a friend.
• Opportunity to be part of a great team.

Job Details

Job types: Temporary contract ending on 30 April 2026
Salary: £12.21 per hour
Hours of Work: 36hrs per week, flexibility required over weekends and weekdays

Does this sound like you? Then apply today! You'll find we are committed to developing, maintaining, and supporting a culture of equality, diversity, and inclusion. This applies to both our workforce and the practices we follow.