Customer Care Advisor - Reception

Plymouth Community Homes; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large social housing association in Plymouth is seeking a Customer Care Assistant to be the friendly face for residents. In this role, you will greet visitors, manage complaints, and ensure a positive experience. Candidates should have strong IT skills, excellent organisation, and a commitment to equality and diversity. This position offers generous benefits including an excellent pension scheme and paid volunteering leave.

Benefits

Excellent pension scheme

25 days annual leave

Free onsite gym

Paid volunteering leave

Free counselling service

Flu vaccination

Cycle to Work scheme

Qualifications

• Experience in an office environment and confident using various IT systems.
• A professional and welcoming demeanor as the first point of contact.
• Ability to resolve conflicts calmly and constructively.

Responsibilities

• Greet and assist visitors to ensure a positive experience.
• Manage visitor passes and maintain site safety.
• Log and track complaints and customer contacts.

Skills

Strong IT skills

Professional approach

Active listening skills

Conflict resolution

Excellent organisation

Attention to detail

Understanding of data security

Commitment to equality and diversity

Job description

Customer Care Assistant - Reception

Join our Customer Experience Team and be the friendly face that connects our residents to great service. We’re looking for someone who’s confident, organised, and passionate about delivering excellent customer care. In this key role, you’ll help ensure every resident has a smooth and positive experience when they contact us.

What you’ll be doing

• Greet and assist visitors, providing a welcoming and professional first impression
• Issue and manage visitor passes to maintain site safety and compliance
• Logging and tracking complaints and customer contacts
• Guiding residents to the right services and support
• Supporting service improvements across the organisation
• Providing essential admin support to the Customer Experience Team
• Maintaining accurate and secure records
• Producing reports for managers and committees
• Helping the department run efficiently day-to-day

What we’re looking for

• Experience in an office environment with strong IT skills (especially spreadsheets and databases)
• Confidence using various systems to manage information
• A professional, welcoming approach as the first point of contact
• Strong communicator with confident, professional speech and active listening skills to understand the needs of residents, visitors, and staff.
• Skilled in calmly and constructively resolving conflicts and difficult situations
• Excellent organisation and attention to detail
• A clear understanding of data security and confidentiality (GDPR)
• A commitment to equality, diversity, and inclusion

Working hours

Monday - Wednesday 09:00 - 17:00

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we offer

• Excellent pension scheme with generous employer contributions
• 25 days annual leave (rising to 30) plus bank holidays, with holiday trading options
• Free, fully equipped onsite gym and changing facilities
• 3 days paid volunteering leave through our Make a Difference scheme
• Free Employee Assistance Programme, including counselling
• Free annual flu vaccination
• Cycle to Work scheme
• A chance to work in one of the most beautiful and vibrant parts of the South West - Check this out! Living and Working in Plymouth

How To Apply

If this sounds like the opportunity for you, click Apply and submit your CV. Be sure to reference the person specification to show how your skills and experience match the role.

For an informal discussion about this role, please contact Sarita Banyard, Customer Experience Manager on 07542 502 541.

Shortlisting Date: 31st October 2025

Interview Date: 5th & 6th November 2025

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.