Customer Care Advisor (Part-Time)

British Veterinary Association; Kilmarnock; On-site; GBP 20,000 - 25,000; Part time

Job summary

A veterinary practice in Kilmarnock seeks a part-time Customer Care Advisor to deliver exceptional service. This role focuses on client interactions, appointment management, and administrative tasks. Applicants should have customer service experience, strong IT skills, and a caring demeanor. The position requires flexibility to work across multiple branches. Competitive salary and perks offered.

Benefits

6.6 Weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits discount scheme

Pension scheme

Discounted staff pet care

Qualifications

• Must have experience in customer service.
• Strong IT skills required to manage bookings and inquiries.
• Empathetic and organized personality is essential.

Responsibilities

• Provide high-level customer care by liaising with clients.
• Meet and greet clients and their horses.
• Book appointments and manage the practice diary.
• Handle telephone and email inquiries.
• Process payments and manage cash flow.

Skills

Customer service experience

Strong IT skills

Empathy

Organized and efficient

Job description

Overview

We are hiring! Here at Thistle Equine, we are looking for an enthusiastic and dedicated Customer Care Advisor to join our friendly and professional team. This is a part-time position based at our branch at Syke Farm, Symington; however on occasion you may need to work at Inchinnan (near Glasgow Airport) and Strathaven. Flexibility to work at any of our branches will be required.

About the role

At Thistle Equine, our reception team plays a vital role in ensuring the smooth running of the practice and delivering exceptional service to our clients. As the first point of contact, you\'ll be a welcoming face and a reassuring voice—helping horse owners feel confident that their animals are receiving the very best care. We\'re looking for someone who is empathetic, organised, and efficient, with strong IT skills and proven experience in customer service. Knowledge of, or a keen interest in, the equestrian world would be an advantage.

Your key responsibilities

• Providing a high level of customer care by liaising between clients and our clinical team
• Meeting and greeting clients and their horses
• Booking appointments and managing the practice diary
• Handling telephone and email enquiries
• Processing payments for services and products
• Managing cash flow and completing end-of-day banking tasks

The rota

• Full-time: 17 hours per week
• Hours: Monday to Friday, within 8am-6pm (flexible working patterns considered)

Our Customer Care Advisors are central to delivering a seamless, positive experience for our clients. Your focus will be to ensure every interaction is handled with warmth, professionalism, and efficiency.

One team for your horse

Thistle Equine brings together the expertise of Avondale Equine, The Equine Vet Clinic, and MBM Equine to offer outstanding care across Central Scotland. With decades of experience, state-of-the-art facilities, and a dedicated equine-only team, we support horses at every stage of life—from family companions to elite competition athletes.

We provide:

• Comprehensive equine care, from routine check-ups to advanced diagnostics
• Mobile and clinic-based services
• An experienced team of equine vets and nurses
• Local service with national-level expertise

In addition to a competitive salary, you will benefit from

• 6.6 Weeks annual leave (FTE)
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100\'s of retailers
• Pension scheme
• Discounted staff pet care