Customer Care Advisor

Rutherford Briant; Witham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading customer service provider in Witham is seeking an experienced Customer Care Advisor for a 12-month contract. You will handle customer inquiries, resolve complaints, and assist your team. The ideal candidate has a background in customer service and is proficient in Microsoft Office. This role comes with 25 days of holiday and onsite parking in a modern office environment.

Benefits

25 days holiday + bank holidays

Onsite parking

Modern office environment

Qualifications

• Previous experience in a customer-facing role.
• Proficiency in all Microsoft Office applications.
• Experience communicating with customers via telephone and email.

Responsibilities

• Handle customer enquiries via telephone and email.
• Investigate and resolve complaints promptly and efficiently.
• Assist other team members with their duties.

Skills

Handling customer enquiries

Building positive customer relationships

Effective communication

Tools

Microsoft Office

Job description

Are you an experienced Customer Care Advisor, looking to join a friendly team and make a difference? Our client is looking for a Customer Care Advisor to join their team on a 12 month contract, which is a great opportunity to take the next level in your career. With offices based in Witham, you'll work closely with the team, providing support with customer queries and managing admin duties within the department.

Responsibilities

As a Customer Care Advisor, you will be responsible for...

• Handling customer enquiries via telephone and email
• Investigate and resolve complaints promptly and efficiently
• Build positive relationships with customers, providing clear information and support throughout their journey
• Assist the other members of the team with their duties
• Complete any administration duties deemed necessary by the Customer Care Manager or your team members

Requirements

As a Customer Care Advisor, you will need...

• Previous experience in a customer facing role
• Proficiency in all Microsoft Office applications
• Experience communicating with customers via telephone and email

Benefits

As a Customer Care Advisor, you will get...

• 25 days holiday + bank holidays
• Onsite parking
• Modern office environment

If you have excellent customer service skills, and are looking to join a successful, well-established business, then please get in touch!

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.