Customer Care Advisor

Auctoro Recruitment; Warwick; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Care Advisor to assist customers with product inquiries and manage account responsibilities in Warwick. The ideal candidate will provide quality advice on products while handling orders and general enquiries effectively. This role is an opportunity to be part of a supportive team in a well-known organization.

Qualifications

• Strong communication skills for customer interaction.
• Ability to manage product-related queries effectively.
• Technical competence to provide quality advice.

Responsibilities

• Assist customers with product queries and compatibility.
• Process orders and handle general enquiries.
• Provide triage support for warranty and quality issues.

Job description

Customer Care Advisor

We are working with an extremely well-known, European leading organisation on the lookout for a Customer Care Advisor to join their team in Warwick. This is an incredible opportunity to join a great company within a fantastic team.

You will be responsible for assisting customers with product queries, including identification, product codes & compatibility. You will also be responsible for an account base, processing orders and assisting with availability, pricing, and general enquiries.

You will provide high quality technically competent advice to customers, providing a triage function to support customers through their warranty, quality, and spares requirements to provide a first pass resolution wherever possible. You will be able to identify where to escape more complicated product and aftersales queries when the need arises. These customer enquiries will be received by phone, email, on-line and in future via online chat.

Key Responsibilities

• To be the initial point of contact for queries coming into the Customer Care Team, with a particular focus on : Product related queries, fulfilling customer requests for brochures, datasheets and general product information, order queries, completing product registrations, checking customer records on the system, acting as a triage function, being proactive in using all company systems
• To take full ownership of an account list, ensuring that : Orders are proces...