Customer Care Advisor

Brellis Recruitment; Warwick; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic recruitment firm in Warwick is looking for a Customer Care Advisor. The role involves being the first point of contact for customer inquiries, processing orders, and providing high-quality support. Ideal candidates will have a proactive approach and excellent communication skills to ensure a great customer experience. This full-time permanent position offers a competitive salary along with benefits.

Benefits

Competitive salary

Benefits

Qualifications

• Proactive and customer-focused attitude.
• Ability to handle product-related queries and provide excellent customer service.
• Strong communication skills across multiple channels.

Responsibilities

• Act as the initial point of contact for customer enquiries.
• Respond to product-related queries and provide necessary information.
• Take ownership of an assigned account base and process orders.

Job description

Customer Care Advisor

Location : Warwick

Salary : Competitive + Benefits

Contract : Permanent, Full-Time

About the Role of a Customer Care Advisor

We are seeking a proactive and customer-focused Customer Care Advisor to join a busy and supportive team. This is a varied role where you will be the first point of contact for customers, handling product-related queries, processing orders, and managing an account base. You will provide high-quality, technically competent advice while ensuring excellent customer experiences across multiple communication channels.

Key Responsibilities of a Customer Care Advisor

• Act as the initial point of contact for customer enquiries via phone, email, ticketing systems, and online chat.
• Respond to product-related queries, providing brochures, datasheets, product information, and support with registrations.
• Take ownership of an assigned account base, ensuring orders are processed accurately and on time.
• Resolve issues relating to orders, deliveries, and account records, escalating complex queries when necessary.
• Maintain accurate customer records and ensure proactive follow-up on outstanding queries.
• Deliver a first-pass resolution wherever possible and provide triage support for warranty, quality, and spare part requests.
• Liaise with internal teams and external partners to ensure investigations are completed quickly and effectively.
• Promote a customer-first approach, en…