Customer Care Advisor

KPJ Group; Padfield; On-site; GBP 27,000; Full time

Job summary

A well-established manufacturer in Glossop is seeking a Customer Care Advisor to manage customer orders and ensure a positive experience. Responsibilities include handling customer communications and coordinating with internal teams. Candidates should have previous order processing experience, knowledge of SAP, and be comfortable in a manufacturing setting. This role offers a salary of £27k p/a and 25 days holiday plus other benefits.

Benefits

25 days holiday

Early finish on Fridays

Company pension scheme

Staff product discounts

Extra day off with H&S bonus

Qualifications

• Experience in a manufacturing or production environment.
• Confidence with CRM or ERP systems such as SAP.

Responsibilities

• Managing the sales inbox and processing customer orders accurately.
• Handling calls and emails from new and existing customers.
• Liaising with internal teams including sales, transport and production.

Skills

Order processing experience

Communication skills

Customer relationship management

Tools

SAP

Microsoft Office

Job description

We're hiring for a Customer Care Advisor to join a well-established manufacturer based in Glossop.

You’ll be the main point of contact for customers, managing orders from enquiry to delivery and ensuring a smooth, positive experience at every stage.

What's on offer?

• £27k p/a
• Mon - Fri | 8am - 5pm
• Early finish on Fridays
• 25 days holiday (plus bank hols)
• Extra day off with H&S bonus
• Staff product discounts
• Company pension scheme

What will you be doing as a Customer Care Advisor?

• Managing the sales inbox and processing customer orders accurately
• Handling calls and emails from new and existing customers
• Updating customers on order status, shipments and delivery schedules
• Liaising with internal teams including sales, transport and production
• Inputting and managing data using SAP and Microsoft Office
• Supporting the sales team with pricing, quotes and general administration
• Building relationships with customers to maintain long-term satisfaction

What do you need?

• Previous order processing/administration experience
• Experience in a manufacturing/production environment
• Confidence with CRM or ERP systems such as SAP

Interested?

Apply now or speak with Carla at KPJ Group for more information between 9:00am - 5:00pm Monday - Friday.

KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted