Customer Care Advisor

Build Recruitment Limited; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A Facilities Management company based in Manchester is seeking an experienced Customer Care Advisor for a 12-week contract. In this role, you will support business customers by managing service requests, ensuring compliance with service level agreements, and maintaining high standards of customer service. Successful candidates will have facilities management experience and excellent communication skills. The pay rate is £16.22, with weekday hours.

Qualifications

• Experience in a frontline customer service role.
• Ability to manage service requests in a high-pressure environment.
• Strong organizational skills to ensure accuracy and SLA compliance.

Responsibilities

• Handle FM service requests while ensuring high levels of customer service.
• Respond to customer inquiries professionally via calls/emails.
• Liaise with contractors to ensure timely resolutions of issues.

Skills

Facilities Management Experience

Professional communication

Customer service orientation

Tools

CAFM (Concept)

Job description

Customer Care Advisor – Facilities Management

Our client is a Facilities Management organisation and they are looking for an experienced Customer Care Advisor with Facilities Management Experience to join their team based in Manchester for an initial 12 week period!

This is a frontline role within the Customer Care shared service team, supporting national and regional business customers. The Advisor is the first point of contact for facilities management (FM) issues and is responsible for managing the full lifecycle of service requests—logging, allocating, updating, and ensuring resolution—while maintaining high standards of customer service and operational accuracy. The role operates in a 24/7/365 helpdesk environment, though this specific post is for weekday daytime hours.

Key Responsibilities

• Handle planned/reactive FM service requests via CAFM (Concept), ensuring SLA compliance.
• Respond to calls/emails professionally, record issues accurately, and elevate appropriately.
• Liaise with FM Operations and contractors to ensure timely resolution.
• Upload paperwork to ACT, aiming for a routines score of 92%.
• Monitor work orders to reduce aged WIP and support a smooth order-to-cash process.
• Provide cover during colleague absences and assist with ad‑hoc duties.

Monday - Friday - Pay rate is £16.22 Umbrella.

For more information or to find out what other vacancies we may have available for you, please contact Sam Whiteat Build Recruitment; [e-mail]