Customer Care Advisor

Venatu Consulting Ltd; Lincoln; On-site; GBP 26,000; Full time

Job summary

A recruitment consultancy in Lincoln is seeking a Customer Care Advisor to join their team. The role offers a salary of £25,747 per annum, with no weekend or evening shifts. The ideal candidate will have experience in customer service and excellent communication skills. This position is permanent and full-time, requiring daily commuting to Barton-upon-Humber. Benefits include a quarterly bonus, onsite gym, and career progression opportunities.

Benefits

Health & discount platform

Full supportive training

EE discount

Staff discount

Eye care vouchers

Free onsite gym

Free onsite parking

Complimentary refreshments

Two subsidised canteens

Employee of the Month awards

Qualifications

• Experience in customer service (call centres, retail, hospitality, etc.) is required.
• Must have experience working towards targets.
• IT literate and proficient in Microsoft.

Responsibilities

• Handle customer enquiries and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Proactively resolve customer queries.
• Build and maintain relationships.

Skills

Customer service experience

Excellent communication skills

IT literacy

Organizational skills

Job description

Are you looking for a new career for 2026? Whether you are from a call centre, hospitality, or retail, we offer full supportive training!

Customer Care Advisor – No Weekends or Evenings

£25,747 per annum + £500 quarterly bonus.

Monday to Friday 8:55 am to 5:30 pm (8 hrs per day, 40 hrs per week). Permanent, full‑time, office‑based. Applicants must live within a one‑hour commute of Barton‑upon‑Humber.

Benefits

• Access to health & discount platform after 1 year of service
• Full supportive training (4 weeks)
• EE discount
• Staff discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Responsibilities

• Handle customer enquiries and provide appropriate solutions and recommendations.
• Maintain accurate records of customer interactions.
• Follow up with customers to ensure their needs are met.
• Liaise with showrooms.
• Proactively resolve customer queries.
• Build and maintain relationships.
• Identify and escalated issues to appropriate team members as required.
• Handle any complaints or issues.
• Continually strive to improve customer satisfaction and retention.

Qualifications

• Must be able to commute to Barton‑upon‑Humber daily.
• Experience in customer service (call centres, retail, hospitality, etc.) is required.
• Must have experience working towards targets.
• Excellent communication skills, both written and verbal.
• IT literate and proficient in Microsoft.
• Strong organisational skills.

Does this sound like your next role?

If you are a self‑motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

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