Customer Care Advisor

Michael Page; Hessle; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A reputable recruitment firm in Hessle is seeking a Customer Care Advisor to assist clients in the remortgage department. The successful candidate will manage a caseload, liaising with banks and clients to ensure seamless transactions while providing exceptional customer service. Full training is provided, and the position offers a salary of £24,000 plus bonuses, along with a structured career path and excellent benefits with a hybrid working model.

Benefits

Monthly bonuses

Structured career path

Sponsorship of legal qualifications

Excellent benefits

Regular socials and incentives

Qualifications

• Previous customer service experience (retail or hospitality) or related roles.
• A confident telephone manner with excellent communication skills.
• Ability to work in a fast-paced environment and prioritise a high-volume caseload.

Responsibilities

• Assist clients with remortgage transactions and provide excellent customer service.
• Manage and progress a caseload, updating the case management system.
• Chase up documents and details required for transactions.

Skills

Customer service experience

Excellent communication skills

Ability to work in a fast-paced environment

Attention to detail

Organizational skills

Teamwork and collaboration

Job description

Overview

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Responsibilities

As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction. You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance. The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system. There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process. If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!

Responsibilities

• Assist clients with remortgage transactions and provide excellent customer service.
• Manage and progress a caseload, updating the case management system.
• Chase up documents and details required for transactions.
• Liaise with banks, third parties, and internal teams to ensure a seamless process.
• Communicate effectively to provide guidance and support to clients.

Qualifications

• Previous customer service experience (retail or hospitality) or related roles.
• A confident telephone manner with excellent communication skills.
• Ability to work in a fast-paced environment and prioritise a high-volume caseload.
• Passionate about helping and supporting customers.
• Good attention to detail and strong organisational skills.
• Excellent teamwork and collaboration skills.

Offer and Benefits

• Salary of £24,000 + monthly bonuses.
• Reputable business within the Legal Sector.
• Full training provided; no experience required.
• Structured career path for all employees.
• Sponsorship of legal qualifications.
• Central location in Hull.
• Excellent benefits; hybrid working; no shift patterns or weekends.
• superb offices and facilities; fun and vibrant team; regular socials and incentives.
• Immediate interview.