Customer Care Administrator

Fitzgerald HR; Highweek; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A reputable HR firm in Highweek seeks a Customer Care Administrator to manage customer orders and ensure exceptional service. The role requires strong communication and IT skills, as well as experience in a sales-focused customer service environment. Salary of up to £29,000 per annum, with benefits including a pension scheme and holiday allowance. Join a supportive team dedicated to quality customer care.

Benefits

Pension scheme

25 days’ holiday plus bank holidays

Staff discounts

Profit share scheme

Qualifications

• Proven experience in a business-to-business customer service or order administration role.
• Excellent interpersonal skills and ability to build strong relationships.
• Self-starter with excellent attention to detail.

Responsibilities

• Respond to customer enquiries via phone, email, and web.
• Process orders, quotes, and acknowledgements using IT systems.
• Liaise with drivers and carriers for on-time deliveries.

Skills

Strong communication skills

Organisational skills

Problem-solving skills

Customer service experience

IT proficiency

Tools

MS Office

Orderwise

ZOHO Desk

Job description

Customer Care Administrator

Application Deadline: 14 November 2025

Department: Customer Services

Employment Type: Permanent

Location: Newton Abbot

Reporting To: Customer Experience Manager

Compensation: £24,000 - £29,000 / year

Description

Reports to: Customer Experience Manager

Location: Newton Abbot, Devon (office-based with one day per week working from home)

Contract: Permanent, full-time (40 hours per week)

Salary: Up to £29,000 per annum + benefits

The Company:

Established in 1984, AUK Group is a family-run company operating three distinct brands – AUK Hygiene, Modu Hygiene and SWS Hardware. We pride ourselves on delivering quality products, excellent service and long-term partnerships with our customers.

AUK Hygiene is a leading UK manufacturer and supplier of cleaning chemicals and hygiene products serving the commercial cleaning, public, education and leisure sectors.

Modu Hygiene creates and distributes custom-branded hand care dispensing solutions for wholesale purposes.

SWS Hardware provides bespoke and high-quality hardware solutions for premium interiors to the construction industry.

The Role:

We are seeking a proactive and detail-orientated Customer Care Administrator to join our friendly team. In this fast-paced role, you will play a key part in ensuring a smooth sales ordering process and delivering an exceptional customer experience across all B2B interactions.

You’ll handle customer calls, order enquiries and support tickets promptly and professionally, ensuring accuracy at every stage. Your strong communication, organisation and problem-solving skills will help maintain high standards of service and support AUK’s continued success.

Key Responsibilities:

• Promptly responding to customer enquiries via phone, email and web, assisting with orders and product queries.
• Helping customers select and purchase the right products for their needs.
• Accurately processing orders, quotes and acknowledgements using IT systems (primarily Orderwise).
• Liaising with drivers and carriers to ensure on-time deliveries.
• Providing a professional, friendly and efficient service at all times, ensuring a positive customer experience.
• Monitoring delivery schedules and ensuring orders are sent via the correct method.
• Resolving delivery queries quickly through collaboration with internal and external teams.
• Processing customer returns, communicating clearly and ensuring corrective action where necessary.
• Notifying customers promptly of any delivery delays, shortages or issues.
• Maintaining accurate and up-to-date records.
• Identifying and suggesting improvements to systems or processes.

The Person:

You will bring proven experience in a business-to-business, sales-focused customer service or order administration role, with strong IT skills, including proficiency in MS Office. A confident communicator with excellent interpersonal skills, you’ll build strong relationships with customers and colleagues, demonstrating empathy and professionalism at all times.

As a self-starter, you’ll take ownership of your work, showing excellent attention to detail and a proactive approach to completing tasks accurately and on time. You’ll manage multiple priorities efficiently, meeting KPIs for order processing, response times and call handling. Reliable, punctual and highly organised, you’ll consistently deliver work to a high standard whilst maintaining a positive attitude.

Experience with Orderwise or ZOHO Desk would be beneficial.

The Rewards:

We offer a competitive salary of up to £29,000 per annum, along with a pension scheme, 25 days’ holiday plus bank holidays, staff discounts, access to a profit share scheme, and the opportunity to be part of a supportive, growing business.

If you have the skills, knowledge and experience to deliver excellent customer care and want to join an ambitious team, we’d love to hear from you.

We are an equal opportunities employer and welcome applications from all backgrounds. We value diversity and are committed to creating an inclusive, respectful workplace for everyone.

Closing date for applications: Friday 14th November.

In-person interviews will take place: week commencing 24th November.

No agencies please.