Customer Care & Administration Coordinator

Elite Personnel Services Ltd; Cleckheaton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer service firm in Cleckheaton is seeking a dedicated individual to provide customer care support and assist with administrative tasks. Responsibilities include logging customer communications, booking appointments, managing repairs, and sourcing materials. Ideal candidates should possess strong organisational skills and excellent communication abilities. This role offers a friendly working environment with flexible hours from Monday to Friday.

Benefits

Friendly working environment

Free parking

Qualifications

• Strong administration and organisational skills.
• Excellent communication skills at all levels.
• Proficiency in MS Office.
• Ability to multi-task effectively.
• First class attention to detail.

Responsibilities

• Provide effective customer care support to the team.
• Log and handle customer communications professionally.
• Manage customer expectations and adhere to policies.
• Book appointments and organise repairs.
• Source and purchase materials.
• Conduct customer satisfaction calls.
• Liaise with site and sales teams for customer queries.
• Maintain weekly reports.
• Handle invoice processing and general admin duties.

Skills

Strong administration and organisational skills

Excellent interpersonal and communication skills

Knowledge of MS Office

Ability to multi-task

Attention to detail

Job description

A customer service firm in Cleckheaton is seeking a dedicated individual to provide customer care support and assist with administrative tasks. Responsibilities include logging customer communications, booking appointments, managing repairs, and sourcing materials. Ideal candidates should possess strong organisational skills and excellent communication abilities. This role offers a friendly working environment with flexible hours from Monday to Friday.