Customer Care & Admin Specialist

SRM Recruitment; Biggleswade; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency based in the UK is looking for a proactive Customer Service Advisor to join a busy team. The ideal candidate will efficiently manage a high volume of customer inquiries, resolving issues promptly while delivering exceptional service. Key responsibilities include handling calls and emails, managing complaints, and supporting after-sales queries. Strong communication skills and attention to detail are essential for success in this role.

Responsibilities

• Respond to incoming customer calls and email enquiries.
• Handle complaints professionally and promptly.
• Log and update customer information accurately.
• Track and process new orders and refunds.

Skills

Strong verbal and written communication skills

Ability to remain calm under pressure

Excellent interpersonal skills

Quick learner

Attention to detail

Confidence using computer systems

Ability to work independently and in a team

Job description

A recruitment agency based in the UK is looking for a proactive Customer Service Advisor to join a busy team. The ideal candidate will efficiently manage a high volume of customer inquiries, resolving issues promptly while delivering exceptional service. Key responsibilities include handling calls and emails, managing complaints, and supporting after-sales queries. Strong communication skills and attention to detail are essential for success in this role.