Customer Care

McDonald’s; Vines Cross; On-site; GBP 18,000 - 22,000; Full time

Job summary

A global fast-food chain is seeking a Customer Care Assistant to maintain a welcoming atmosphere at their Eastbourne Town Centre location. Responsibilities include interacting with customers, organizing events, and ensuring cleanliness. Ideal candidates will be friendly, energetic, and possess strong communication skills. This full-time position includes a range of benefits and support for employee wellbeing.

Benefits

Flexible Working

Employee Assistance Programme

Travel discounts

Transferrable Skills training

Employee meal discounts

Emotional Health Support

Meals at Work

Discounted Gym Memberships

Financial Support

Books & Entertainment discounts

Life Assurance

Health Insurance

Health & Beauty discounts

Employee of the month recognition

Utilities discounts

Length of service rewards

Physical Health Support

Bonus Potential

Extra pay for overnight shifts

Qualifications

• Availability to work across the week including weekends.
• Ability to connect with customers and make them feel valued.
• Maintain high energy levels while working efficiently.

Responsibilities

• Deal with customers and maintain high cleanliness standards.
• Create a warm and welcoming atmosphere for customers.
• Establish and maintain positive communication with customers.

Skills

Effective communication skills

Customer service orientation

Teamwork

Friendly demeanor

Job description

Customer Care - Full time Eastbourne Town Centre

Company: McDonald's

Location: East Sussex, South East England, United Kingdom

Date Posted: 2025-11-18T06:13:10Z

Valid Through: 2026-02-16T06:13:10Z

Employment Type: FULL_TIME

Salary: N/A-N/A N/A per N/A

Description

To meet the criteria for this role, you will be required to be available to work across the week including weekends. Please only apply if you are able to meet these requirements.

McDonald’s are one of the most recognised brands in the world, and the backbone of our brand is a commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers’ specific needs, keeping high standards of cleanliness in the dining area and toilets, and helping to create a warm and welcoming atmosphere. It’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you’ll be working in our fast‑moving, high‑energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face‑to‑face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits

• Flexible Working: Work hours that fit around you and life’s surprises.
• Employee Assistance Programme: Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
• Travel: Enjoy staycations or trips abroad with discounts on travel fares.
• Gain Transferrable Skills: Whether you’re full‑time or part‑time, your role here will teach you skills for life.
• Employee meal discounts: Discounts on groceries at major supermarkets.
• Emotional Health Support: Supporting your mental and emotional wellbeing and coping with life events.
• Meals at Work: You can choose food from our restaurant menu on your break and can even try the latest promotions.
• Discounted Gym Memberships: Stay fit and healthy with discounts on gym memberships.
• Financial Support: Guidance on managing your finances and how to save for long term goals.
• Books & Entertainment: Access great discounts on PC and video games, magazines, books and music.
• Life Assurance: Providing a tax‑free lump sum to your loved ones, helping reduce financial worries at a difficult time.
• Fashion: Get discounts at hundreds of major high‑street and online retailers.
• Health Insurance: Free health insurance that covers you and your family.
• Health & Beauty: From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.
• Employee of the month: Recognising you for living our values through the great work you do.
• Utilities: Receive discounts at high‑street and online homeware stores.
• Values Heroes: We live by our values and we reward those who demonstrate their commitment to them.
• Length of service: Your length of service doesn’t go unnoticed – we reward you with monetary benefits for long service.
• Physical Health Support: Helping you make healthy lifestyle choices and address health issues.
• Bonus Potential: Receive extra financial rewards for your hard work, in addition to your salary.
• Shift: If you work overnights, between the hours of midnight and 5am, you’ll earn extra pay.