Customer Care

McDonald's United Kingdom; Stamford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Other benefits specific to restaurant

Job summary

McDonald's United Kingdom is hiring a Customer Care team member to be the face of our restaurant, delivering friendly hospitality, keeping spaces clean, and ensuring every guest feels welcomed.

You will work shifts across weekdays and weekends, including early mornings, afternoons and evenings, with full training provided to develop your customer service skills and help you grow within the business. We value reliability, positivity, and teamwork.

Qualifications

• No experience required; full training provided.
• Friendly, welcoming and helpful disposition with good communication.
• Strong hospitality and teamwork mindset.
• Ability to thrive in a fast-paced, dynamic restaurant environment.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customer visits to make them memorable.
• Engage with customers and manage queries to resolve issues.
• Go the extra mile to ensure guests feel welcomed.
• Create a warm and welcoming atmosphere during restaurant events.
• Complete tasks in line with training and company guidelines.
• Follow safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Supportive team member contributing to a positive environment.

Job description

Come join the McDonald’s Experience

Looking for a role where your positivity, hospitality, and teamwork make a real impact? At McDonald's, we're not just serving food, we're creating moments. As Customer Care, you'll be at the heart of our customer experience, helping to deliver great hospitality, clean spaces, and friendly service.

This role requires availability to work shifts across various days and times. To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings. Please only apply if you are able to meet these requirements.

What We Stand For

At McDonald’s, our employees are at the heart of everything we do. McDonald’s is built on five core values: Serve, Inclusion, Integrity, Community, and Family. These values guide how we work together, how we treat our customers, and how we support each other. We’re committed to creating a safe, respectful, and inclusive workplace where opportunity is open to all.

What does a day as a Customer Care look like?

As Customer Care, you will be the face of our restaurant and play a vital role in delivering a great customer experience. Whether you’re maintaining cleanliness, welcoming a customer with a smile or supporting a query, you’ll make sure every visit is a positive one. Your responsibilities will include:

• Delivering high standards of hospitality and cleanliness
• Providing a personal touch to customers visits to make them memorable
• Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues
• Strive to go that extra mile to make people feel welcomed
• Creating a warm and welcoming atmosphere, supporting special restaurant events
• Completing tasks in line with training and company guidelines
• Following all workplace safety, hygiene and operational procedures
• Treating customers and colleagues with courtesy and respect
• Working as a supportive team member and contributing to a positive environment

This is a customer facing role that requires enthusiasm, reliability, and a clear commitment to creating a welcoming and inclusive environment.

We’re looking for individuals who are:

• Naturally friendly, welcoming, and helpful, with a genuine desire to make others feel valued
• Have strong communication & hospitality skills with a genuine smile
• Able to thrive in a dynamic environment and consistently bring a positive, engaged approach to work
• Eager to learn and follow guidance
• Positive attitude and comfortable engaging with customers
• A team-focused mindset and willingness to learn

No experience is necessary as full training will be given!

What’s in it for you?

We offer a rewards and benefits package designed to support you both at work and beyond, including:

• Skills for life – Learn transferrable skills that will help you grow, whether you’re full or part time.
• Employee Assistance Programme – Access counselling, mental health support, and helpful resources whenever you need them.
• Exclusive discounts – Save on shopping, travel, gym memberships, and more.
• Premium pay for some overnight hours – Extra reward for some of those late-night hours.
• Recognition and rewards – From Employee of the Month to long-service awards, we celebrate your contributions.
• Free meals on your break – Choose a meal from our restaurant menu while you recharge. (Can differ depending on location)
• Career development – Opportunities for career growth through, training, clear progression pathways and apprenticeships to help you build your future.
• And many other great benefits specific to your restaurant.

Additional role information: