Customer Care

FirstGroup Internal; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A transportation company is seeking customer service team members in the United Kingdom. This full-time role requires providing assistance to vulnerable travelers and performing physical tasks to ensure accessibility. Candidates should have strong communication skills and the ability to work both independently and as part of a team. Successful applicants will receive full training and need to be available for shifts covering 7:00 AM to 8:00 PM, Monday to Sunday.

Qualifications

• Experience in a fast-paced environment dealing with customers.
• Ability to establish relationships with vulnerable customers.

Responsibilities

• Provide excellent service and support vulnerable customers.
• Manage manual handling activities to assist customers with mobility needs.
• Maintain safety and provide travel information.

Skills

Exceptional front line customer service

Confident dealing with people

Strong verbal communication skills

Ability to work as part of a team

Job description

About the team:

This department provides customer assistance to our passengers and works closely with the rest of the station staff in providing this service. You will need to be proactive, looking out for vulnerable customers and assisting them where required. You will be expected to balance your workload to ensure all customer assists are dealt with swiftly and professionally.

About the job:

The job is a physically demanding role and requires a lot of heavy lifting with the purpose to make the railway accessible to those less able by providing a first class service. Dealing empathetically with those customers and easing their journey needs.

Your main responsibilities will be:

• Providing excellent service and being part of a great team
• Dealing with our most vulnerable customers who book travel assistance plus any additional customers who need guidance and luggage assistance
• Carrying out a range of manual handling activities, including putting ramps down on trains to help customers with wheelchairs and luggage
• Maintaining a high presence outside in all elements across the station
• You will also be providing travel information and helping to maintain a safe environment

You'll need to be:

• Able to deliver exceptional front line customer service
• Confidently deal with people and challenging situations
• Strong verbal and written communication skills
• The ability to work as part of a team or independently

As a minimum you'll need to have:

Previous experience of establishing relationships with customers and working in a fast‑paced environment.

Additional information:

This is a full time role and shifts will cover Monday to Sunday covering 0700 – 2000 hours. Full training will be provided.

For further information please contact Andy Gallaugher, Station Manager on 07788924454.

For more information regarding the application process, please contact the Recruitment Team [e-mail]

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We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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https://exceptionalindividuals.com/neurodiversity/

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