Customer Business Manager (Ecommerce / Amazon)

Twinings Ovaltine; Andover; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading beverage company in Andover is seeking a Customer Business Manager. This role includes managing all aspects of the Amazon relationship to drive sales and brand visibility. Candidates should have a strong digital marketing background and a proven ability to deliver profitable growth. Flexible work options and significant benefits are provided.

Benefits

Yearly bonus based on personal contribution and financial performance

Flexible working options

25 days holiday plus 8 bank holidays and the option to buy and sell holidays

Onsite Gym and Wellbeing Centre

Perkbox – employee discount scheme

Pension scheme with contributions matched up to 10%

Cycle to work scheme

SimplyHealth Cash plan

Bupa Private Medical Insurance

Competitive Car Allowance

Electric Car Scheme

Access to LinkedIn Learning

Access to ABF Networking

Four week Digital Nomad

Opportunity for marketing leading development opportunities

Birthday day off

Qualifications

• Minimum 2 years managing Amazon accounts (Vendor Central or Seller Central).
• Strong understanding of digital marketing, SEO, and marketplace dynamics.
• Proven ability to manage P&L, negotiate trade terms, and deliver profitable growth.

Responsibilities

• Manage all aspects of the Amazon relationship including negotiations and promo planning.
• Develop and execute strategies to increase sales and profitability on Amazon.
• Manage Agency partner to deliver Amazon Advertising campaigns.

Skills

Amazon Expertise

E-Commerce Knowledge

Commercial Acumen

Analytical Skills

Leadership & Influence

Adaptability

Tools

Excel

BI dashboards

Helium 10

Job description

Customer Business Manager (Ecommerce / Amazon)

Application Deadline: 12 December 2025

Department: Commercial Execution

Employment Type: Permanent - Full Time

Location: Andover

Description

Great People Work Here

In Twinings UK&I we’ve come a long way since Twinings began in 1706, and we’re excited that we are now a leading brand in both hot and cold Wellbeing drinks, empowering millions of consumers to get the most out of life. We’ve created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.

Ecommerce is a key driver of channel growth and innovation; the Ecommerce Customer Business Manager will play a pivotal role in delivering our ambitious vision and accelerating well‑being category expansion. You’ll create real impact by driving breakthrough growth and brand visibility across Amazon and quick‑commerce, shaping strategies that win in a fast‑moving, competitive landscape.

You’ll win in this role by bringing a blend of commercial acumen, technical know‑how (in particular around the intricacies of Amazon), creativity and curiosity - to deliver increased visibility and recognition of Twinings as a well‑being drinks brand, sales, profit and share growth.

Key Responsibilities

• Amazon Account Ownership: Manage all aspects of the Amazon relationship (Vendor Central/Seller Central), including negotiations, terms, and promo planning.
• Growth Strategy: Develop and execute strategies to increase sales, share of voice, and profitability on Amazon.
• Advertising & Content Optimization: Manage Agency partner to deliver Amazon Advertising campaigns (Sponsored Products, DSP) and ensure best‑in‑class product content and SEO.
• Forecasting & P&L Management: Own revenue and margin targets; deliver accurate forecasts and manage trade spend effectively.
• Cross‑Functional Collaboration: Work closely with marketing, supply chain, finance, and product teams to ensure seamless execution.
• Data Analysis & Insights: Use analytics tools to monitor performance, identify trends, and optimise strategies.
• Compliance & Operational Excellence: Ensure adherence to Amazon policies and resolve operational issues promptly.

Skills, Knowledge and Expertise

We’re looking for a strategic thinker with hands‑on execution capability, bringing together the appetite to not only ‘dream it’, but also demonstrate high accountability in ‘owning it’ and taking a sleeves up, hands on approach. Your entrepreneurial mindset and results‑driven approach tap into our third value, you strive for greatness in all that you do, and ‘win it.’

• Amazon Expertise: Minimum 2 years managing Amazon accounts (Vendor Central or Seller Central).
• E‑Commerce Knowledge: Strong understanding of digital marketing, SEO, and marketplace dynamics.
• Commercial Acumen: Proven ability to manage P&L, negotiate trade terms, and deliver profitable growth.
• Analytical Skills: Proficiency in data analysis and reporting tools (Excel, BI dashboards, Helium 10, etc.).
• Leadership & Influence: Ability to lead projects and influence stakeholders across functions.
• Adaptability: Thrives in fast‑paced, evolving environments.

Benefits

• Yearly bonus based on personal contribution and financial performance
• Flexible working options
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
• Onsite Gym and Wellbeing Centre
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
• Pension scheme with your contributions matched for up to 10% of your salary
• Cycle to work scheme
• SimplyHealth Cash plan
• Onsite Staff shop and online staff discounts
• Bupa Private Medical Insurance
• Competitive Car Allowance
• Electric Car Scheme
• Access to LinkedIn Learning
• Access to ABF Networking, connect, collaborate, and grow across the ABF Group.
• Four week Digital Nomad
• Opportunity for a variety of marketing leading development opportunities
• 2 recharge days a year to pause and get back on top and thriving
• Birthday day off
• Inspiring connection events in line with our exciting wellbeing vision