Customer Automation Executive (Field Based)

Dpd Group Uk; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Life assurance 4 x salary

Vitality at Work

Discounted shopping

Milestone Days off

Eye tests support

Job summary

DPD Group UK is seeking a Customer Automation Executive (Field Based) to join our London team. You will demonstrate IT systems to customers, depot and sales staff, and assist Sales Executives by showcasing the system's benefits.

Site visits or remote contact will assess IT usage needs and training requirements. You will analyse data and manage databases, perform training, resolve installation issues, and handle support escalations while maintaining high levels of customer service and identifying

Qualifications

• Confident and engaging with customers internally and externally.
• Commercially astute with sales awareness and operational IT knowledge.
• Ability to manipulate and analyse data; good knowledge of databases and Microsoft products.
• Ability to train customers and ensure training is understood and implemented.
• Able to prioritise workload with strong organisational and problem resolution skills.
• High attention to detail and ability to work on own initiative.
• Must have a driving licence.

Responsibilities

• Demonstrating the use of IT systems to potential customers, depot and sales employees ensuring understanding and competence in usage.
• Assisting Sales Executives in selling and demonstrating the benefits of the system.
• Assessing conditions for IT usage at customer premises through site visits or other forms of contact.
• Assessing training requirements for customer employees and carry out such training.
• Assessing database needs and reformatting as necessary.
• Resolving immediate install problems as necessary.
• Resolving support log escalations via IT Automation.
• Ensuring resolution of hardware and software issues.
• Ensuring a high level of customer service satisfaction through remote or face to face customer contact as appropriate.
• Promoting ongoing sales opportunities.

Skills

Sales awareness

IT knowledge

Data analysis

Database knowledge

Microsoft products

Training customers

Time management

Organisational skills

Problem solving

Driving licence

Job description

Our Customer Integration Manager is looking for a tenacious and motivated Customer Automation Executive - IT to join their highly skilled and high performing team.

As our Customer Automation Executive IT your primary responsibilities will include;

Demonstrating the use of IT systems to potential customers, depot and sales employees ensuring understanding and competence in usage

Assisting Sales Executives in selling and demonstrating the benefits of the system

Assessing conditions for IT usage at customer premises through site visits or other forms of contact

Assessing training requirements for customer employees and carry out such training

Assessing database needs and reformatting as necessary

Resolving immediate install problems as necessary

Resolving support log escalations via IT Automation

Ensuring resolution of hardware and software issues

Ensuring a high level of customer service satisfaction through remote or face to face customer contact as appropriate

Promoting ongoing sales opportunities

Qualifications

As the successful candidate you will have a confident and engaging manner with the ability to communicate and engage effectively with a range of customers both internally and externally. Due to the nature of this role you will be commercially astute with strong sales awareness coupled with operational IT knowledge and understanding. We would also expect;

The ability to manipulate and analyse data, have good knowledge of databases, IT skills and be familiar with Microsoft Products

The ability to effectively train customers ensuring training is understood and implemented

Be able to prioritise workload and manage your time effectively

Strong organisational and problem resolution skills

High attention to detail

Able to work on own initiative

Must have a driving licence

Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!

Customer Automation Executive (Field Based) • London, England, United Kingdom