Customer Assistant - Warehouse Operative - Truro Lemon Quay

Marks and Spencer plc (UK); Truro; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in the UK is seeking a Customer Assistant in Operations. This role is physically demanding and pivotal to smooth store operations. Responsibilities include managing stock and deliveries, ensuring store cleanliness, and providing top-tier customer service. Ideal candidates will demonstrate flexibility, digital proficiency, and strong teamwork. The position requires availability for early and late shifts, underlining the importance of adaptability in a fast-paced retail environment.

Qualifications

• Ability to work flexible hours, including weekends.
• Competent in using digital tools for stock management.
• Strong interpersonal skills and dedication to customer service.

Responsibilities

• Manage stock and deliveries to ensure the store is well-prepared.
• Engage with customers and provide positive shopping experiences.
• Maintain cleanliness and organization of the store.

Skills

Flexibility

Digital confidence

Team player

Customer service orientation

Job description

Join Our Team

At M&S, we’re looking for a Customer Assistant in Operations to be the backstage powerhouse of our stores. This physically demanding, high‑intensity role keeps stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

Responsibilities

You’ll be responsible for stock, deliveries and all the vital behind‑the‑scenes work that ensures the shop floor stays full, clean and ready for customers.

• Flexibility is vital – work across the wider store where needed and keep up with the pace and demands of retail.
• Be digitally confident – use digital tools confidently to track deliveries and manage stock efficiently.
• Be a team player – support colleagues across the store and work across functions.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked.
• Monitor and deliver daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
• Build expert product knowledge to sell and recommend our products and services.
• Use all digital tools and communication channels to deliver for the customer.
• Maintain a high level of customer service.
• Commit to delivering excellent work with great attention to detail.
• Be open to and act upon feedback, asking for it regularly.
• Take accountability for planning and managing own workload efficiently.
• Communicate strongly and adapt to changing situations.
• Build positive relationships by listening well.
• Have a good level of digital capability.

Hours

Sunday 05:30 – 14:30
Saturday 04:30 – 13:30

Disability and Flexible Working

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. If you require reasonable adjustments to any part of the recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met for a fair and transparent assessment.

Under 18 Disclaimer

To comply with health and safety legislation and keep colleagues safe, colleagues in this role must be 18 years of age or older.

Note: The + £3.00 p/h unsocial premium is added only for hours worked between 22:00–06:00.