Customer Assistant - Warehouse Operative - Kingsley Village

Marks & Spencer Plc; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking customer-focused individuals to enhance the shopping experience. Candidates must be committed to excellent customer service, adaptable to change, and possess strong communication skills. The role includes serving customers, keeping the store organized, and engaging effectively to understand their needs. Flexibility in working hours is required, and applicants must be at least 18 years old.

Qualifications

• Must be 18 years of age or older.
• Ability to engage and understand customer needs.
• Attention to detail and accountability in managing workload.

Responsibilities

• Serve customers efficiently on the shop floor and service points.
• Keep the store clean and shelves stocked.
• Engage with customers to understand needs and make recommendations.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

Working pattern

Schedule 1

• Monday: 16:00 – 22:15
• Tuesday: 16:00 – 22:15
• Wednesday: 16:00 – 22:16
• Saturday: 12:45 – 19:00

Schedule 2

• Sunday: 13:00 – 19:15
• Tuesday: 12:45 – 19:00
• Wednesday: 16:00 – 22:15
• Friday: 12:45 – 19:00

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Actively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.