Customer Assistant - Warehouse Operative - Gateway M40 Banbury

Marks and Spencer; Banbury; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading retail company in Banbury is seeking a Customer Assistant. You will support operations by accepting deliveries, unpacking goods, and ensuring that products are available for customers. This role requires a commitment to excellent customer service, a good level of digital capability, and adaptability to changing tasks. Join a dynamic team at a time when the company is embracing a greener and more inspiring digital era.

Qualifications

• High levels of customer service required.
• Commitment to excellent work with attention to detail.
• Strong communication skills needed.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and ensure shelves are stocked.
• Monitor daily sales targets and priorities.
• Engage proactively with customers for recommendations.

Skills

Customer Service

Attention to Detail

Communication

Adaptability

Digital Capability

Job description

All the details

Work Pattern

Saturday 05:30 - 13:30

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you’ll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You’ll use our in‑store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spen… .