Customer Assistant - Visual Merchandiser - Reading

Marks and Spencer plc (UK); Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in the UK is seeking a dedicated individual to enhance customer shopping experiences and uphold high visual merchandising standards. The ideal candidate will possess strong sales skills and a commitment to exceptional customer service, along with the ability to adapt to new challenges. Join us in creating a welcoming retail environment where customers come first.

Qualifications

• Must be open to feedback and continuously improve.
• Experience in retail or customer service preferred.
• Ability to handle change and challenges effectively.

Responsibilities

• Deliver a great shopping experience for customers.
• Implement visual merchandising standards.
• Engage with customers proactively.

Skills

Customer service

Sales skills

Attention to detail

Visual merchandising

Digital literacy

Job description

Responsibilities

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver 'best in town' standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve, Dress and style mannequins to agreed standard each launch and throughout the season as required
• Deliver seasonal Window implementation
• Deliver 'best in town' standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
• Works alongside C&H colleagues to ensure correct implementation of POS each season
• Serve our customers efficiently and brilliantly well - on the shop floor and at service points
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates, it's strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection
  Comprehensive Styling skills which can be applied across instore visual elements and windows
• Strong knowledge of Visual Merchandising principles
• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG