Customer Assistant - Visual Merchandiser - Altrincham

Marks and Spencer; Trafford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major retail company in Trafford is seeking a Customer Assistant - Visual Merchandiser. The role involves creating visually appealing displays, collaborating on merchandising strategies, and ensuring customer satisfaction. Ideal candidates will have strong styling skills and experience in visual merchandising. This is a fixed-term position for 9-12 months, offering a pay rate of £12.60 per hour.

Qualifications

• Strong knowledge of visual merchandising principles.
• Comprehensive styling skills applicable across visual elements.
• Good level of digital capability and use of applications.

Responsibilities

• Create engaging visual displays that attract customers.
• Collaborate with the team on effective merchandising strategies.
• Maintain high standards in visual presentation.

Skills

Styling skills

Visual Merchandising knowledge

Digital capability

Job description

Summary

Customer Assistant - Visual Merchandiser - Altrincham

All the details

Customer Assistant - Visual Merchandiser - Altrincham

Join our team at M&S as a Visual Merchandiser in our Clothing & Home section, where you'll become a champion of our stylish products, and influencer of the latest trends. We're seeking passionate individuals who take pride in their eye for fashion and want to delight our customers every day.

Your primary focus will be on creating remarkable visual displays that attract and engage customers, ensuring that our products are presented in the most eye‑catching way. You'll also actively collaborate with the team to implement effective merchandising strategies.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.

Efficiency and effectiveness are key aspects of your role. You'll be a skilled operator, maintaining high standards in visual presentation consistently. You'll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.

Flexibility is also vital. You should be confident to work effectively across multiple areas within the store and adapt to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

This is a Fixed Term position of 9‑12 months to cover a Career Break.

Under 18 Disclaimer

This job role involves working at height and this means we can't consider applications from anyone under the age of 18.

Rate of Pay

£12.60 per hour

Work Pattern

Week 1:
Tuesday 07:00‑15:00
Wednesday 10:30‑18:30
Saturday 08:00‑16:00

Week 2:
Tuesday 07:00‑15:00
Wednesday 10:30‑18:30
Friday 07:00‑15:00

Job Description

Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver best in town' standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Dress and style mannequins to agreed standard each launch and throughout the season as required
• Deliver seasonal Window implementation
• Deliver best in town' standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
• Works alongside C&H colleagues to ensure correct implementation of POS each season
• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates, its strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Cope well with change and work challenges and recover quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills / Experience

• Comprehensive Styling skills which can be applied across instore visual elements and windows
• Strong knowledge of Visual Merchandising principles
• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.