Customer Assistant - Visual Merchandiser - Altrincham

Marks and Spencer; Trafford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail chain in the United Kingdom is seeking a Visual Merchandiser to enhance customer experiences in the Fashion, Home & Beauty sectors. Your creativity and eye for fashion will help implement merchandising plans, while providing exceptional customer service and contributing to sales targets. The ideal candidate will be adaptable, resilient, and ready to work in a fast-paced environment. Join us and be a part of a team committed to excellence and innovation.

Benefits

Inclusive workplace policies

Training for digital tools

Opportunities for flexible working

Qualifications

• High levels of customer service is required.
• Committed to delivering excellent work with great attention to detail.
• Strong communication skills are essential.

Responsibilities

• Serve customers efficiently on the shop floor.
• Monitor and deliver on daily sales targets.
• Engage proactively with customers to understand their needs.

Skills

Customer service

Attention to detail

Adaptability

Strong communication skills

Digital capability

Job description

All the details

Working Pattern

Week 1:

• Monday 07:00-15:00
• Tuesday 10:30-18:30
• Thursday 07:00-15:00
• Friday 07:00-15:00
• Saturday 10:30-18:30

Week 2:

• Monday 07:00-15:00
• Tuesday 07:00-15:00
• Wednesday 10:30-18:30
• Thursday 07:00-15:00
• Friday 07:00-15:00

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We're looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You'll be ready to implement the hottest merchandising plans, giving our shop floor the wow' factor. You'll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.

Use our digital tools to bring campaigns to life - and help make M&S the go-to for stylish, affordable quality.

Efficiency matters. You'll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.

Teamwork is key. You'll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.

Flexibility is vital. Retail moves fast and you'll easily pivot between tasks, meeting the demand.

If you've got the eye, the pace, and the grit, we want you. Are you ready for it? Take Your Marks and apply today.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.