Customer Assistant - Through the Night - Cheshire Oaks

Marks and Spencer; Ellesmere Port; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Ellesmere Port is seeking dedicated colleagues to provide exceptional customer service during night shifts. Successful candidates will engage with customers, maintain the store's cleanliness, and ensure shelves are well-stocked. This role requires strong communication skills and an adaptable approach to work. Marks and Spencer promotes an inclusive environment and offers exciting opportunities to join their team.

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Takes accountability for planning and managing own workload efficiently.
• Builds positive relationships by being a good listener.

Responsibilities

• Serve our customers efficiently on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that shelves are stocked.
• Engage with customers to understand their needs and deliver remarkable service.

Skills

High levels of customer service

Strong communication skills

Adaptable to changing situations

Job description

All the details

Work Pattern

Various Through the Night work patterns available with shifts working between the hours of 10pm-6am, please note that a full work pattern will be discussed at interview.

Under 18 disclaimer

This job role involves working through the night and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Purpose

To deliver a great shopping experience for our customers, you are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.