Customer Assistant - Instore Bakery - Norwich Longwater Foodhall

Marks and Spencer; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Norwich is seeking a Customer Assistant for their Bakery section. The role emphasizes delivering exceptional customer service, maintaining store cleanliness, and proactively engaging with customers. Ideal candidates will have strong communication skills and be adaptable to changing situations. Training will be provided to utilize digital tools effectively and promote bakery products. Join us and make an immediate impact!

Qualifications

• High levels of customer service essential.
• Must be adaptable to changing situations.
• Ability to engage proactively with customers.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep store clean and ensure shelves are stocked.
• Monitor daily sales targets and promotions.
• Build expert product knowledge to recommend items.

Skills

Customer service

Attention to detail

Strong communication skills

Digital capability

Job description

Work Pattern

Under 18 disclaimer This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Week 1
Sunday 6:00 - 14:00
Wednesday 11:30 - 17:30
Thursday 05:30 - 13:30
Friday 11:30 - 17:30

Week 2
Wednesday 11:30 - 17:30
Thursday 05:30 - 13:30
Friday 11:30 - 17:30
Saturday 05:30 - 13:30

Overview

Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Join Us

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We’re revolutionising how we work and offering exciting opportunities. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.