Customer Assistant - Hospitality - Chiswick Simply Food

Marks and Spencer; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in London is looking for a Customer Assistant to join their Bakery, Chicken Hot Hold, and Barista Coffee section. In this role, you'll deliver exceptional service to customers, maintain store standards, and utilize digital tools to enhance the shopping experience. The ideal candidate should be over 18 and ready to work flexible hours, including weekends. This position requires a passion for food and excellent communication skills.

Qualifications

• Must be over 18 due to safety regulations.
• Ability to work flexible hours, including weekends and late shifts.
• Strong customer service orientation.

Responsibilities

• Serve customers efficiently both on the shop floor and at service points.
• Maintain cleanliness and stock levels in the store.
• Engage with customers to understand their needs and make recommendations.

Skills

Customer service

Communication skills

Attention to detail

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Bakery, Chicken Hot Hold and Barista Coffee section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

You'll be a brand ambassador who's ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role, ensuring that our customers don't wait while maintaining high standards in food safety and hygiene consistently. You'll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. Flexibility is vital; you should be confident to work effectively across various areas of the store, adapting to changing demands of the retail environment seamlessly.

Note on availability: Vacancies require working AM/Core and late night shifts between 4am–11pm 6 days a week, with 7am–7pm on Sundays. Weekend work is compulsory; a full work pattern will be discussed at interview. Please note you must have availability to work 22nd/23rd/24th December when applying for this role.

Age and safety: This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under 18. This policy complies with relevant health and safety legislation to keep our colleagues safe in the workplace.

Pay: The £3.00 p/h unsocial premium is added only on hours worked between 22:00–06:00.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• Training will be provided to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.