Customer Assistant - Foods - St Andrews

Marks & Spencer Plc; ST Andrews; On-site; GBP 10,000 - 40,000; Part time

Job summary

An einem aufregenden Wendepunkt in der Einzelhandelsbranche sucht ein führendes Unternehmen nach engagierten Mitarbeitern, die den Kundenservice in den Mittelpunkt stellen. Diese Position bietet die Möglichkeit, Teil eines dynamischen Teams zu sein, das sich für eine hervorragende Einkaufserfahrung einsetzt. Mit einer Verpflichtung zur Inklusion und Vielfalt wird jeder Mitarbeiter geschätzt und hat die Chance, einen sofortigen Einfluss zu haben. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu bedienen und Produkte zu empfehlen, dann ist dies die perfekte Gelegenheit für Sie, sich in einem sich ständig weiterentwickelnden Umfeld zu engagieren.

Qualifications

• Erfahrung im Kundenservice und Engagement für exzellenten Service.
• Fähigkeit, Feedback anzunehmen und umzusetzen.

Responsibilities

• Effiziente Bedienung der Kunden sowohl im Geschäft als auch an den Servicepunkten.
• Überwachung und Erfüllung der täglichen Verkaufsziele.

Skills

Kundenservice

Aufmerksamkeit für Details

Kommunikationsfähigkeiten

Digitale Fähigkeiten

Tools

Digitale Tools

Job description

Work Pattern:
Week 1
Mon 0400-0800
Sat 0400-0800
Week 2
Sun 0400-0800
Mon 0400-0800

Purpose

Working hours - applicants must be 18 years or over due to work pattern

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
5. Build expert product knowledge to sell and recommend our products and services.
6. We’ll give you the training to utilize all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionizing how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organization, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.